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BMW blacklist at 2013-4-20 14:28:56 published on the Cadillac Community > Cat Man
(I Sina microblogging: BMW activist 320)
Bought a homemade BMW, BMW rights on the blacklist! Dayton suffered a beat, plus the owners of BMW China to provide detention on the 4th family outings, as well as a luxurious gift BMW affection spree carcinogenic damping plate! BMW China reminds you buy a BMW to be cautious!
I on September 30, 2011 in Beijing Jing Bao line BMW 4S shop bought a domestic car a BMW 320i. After the purchase of tax disputes in March 2012 to June 2012 approached BMW China negotiated settlement. BMW BMW Brilliance China DUAN Jianjun, vice president of sales will come forward to dispute resolution. But BMW China and I signed a confidentiality agreement in duplicate, let me publicly, asked me to bring the matter confidential. Solve the problem of the day, let my BMW China car sales 4S store sales Chan sent me home, on the way home sales Chan told me that things are resolved satisfactorily, never again provoke BMW China and BMW dealers, otherwise Your car would be finished in this life, BMW China will pull your car into the BMW blacklist, and is the country's network of 4S shop, after you go to the BMW dealer to do regular maintenance, someone will give your car mischief, so keep your car problems completing have repair, stop spending money! I did feel this statement is ridiculous, I feel Chen marketing is totally kidding me, I asked him, my car is not in the BMW blacklist now, right? Chen Sales told me two days ago specifically checked the system, BMW blacklist without me, but he knows there have been several disputes BMW owners. I was selling in the flicker I think Chen, did not personally told him that I would not mess with BMW China and BMW 4S shop. A few days later Chen sales called me, the phone told me that BMW China Bao line from Beijing to put my personal information, including home address to the tune away. I was also totally did not seriously! Until October 15, 2012, my car out in Beijing Debao BMW 5S shop was artificially malicious destruction, I realized the terrible black BMW!
In late September 2012 I drove to the Beijing Star Double BMW 5s shop car repair, mainly the left rear fender paint, but this left rear fender has been repaired to October 15, handled a total of four times before treatment The barely qualified, I found them during repairs should not have been put in place gave the spray jet, so I was asked to see my fender spray painters, painters ask Why should not spray car Moulding also to spray , but they told me after-sale customer service Liang said: "The painting is an apprentice, you are not the first one, there are many owners complained that he, as painters technical failure we've put him fired."
October 15, 2012
Afternoon I put the car away, just left a half an hour I found the main driving carpet missing a piece, like someone maliciously broke, I sent when the repair is still good. And while found beneath a seat orange peel, orange peel from the point of view that is dry and hard levels to repair my car BMW 5s Beijing Star Debao shop to mention my 15 October between cars peeling, this is definitely not my own fall, because I never eat anything not in the car. Found these questions, then gave the car to pick me after-sales customer Liang called and asked him if he wanted to drive back now, he said, are now off work tomorrow to look.
October 16, 2012
I drove back to Beijing early in the morning Star Double BMW 5s shop, after-sale customer who explained to me after watching the foot may be caused by the movement of the carpet shift, when I mentioned orange peel doubt they immediately denied oranges problem, told me that these days they are not oranges here. I felt this argument does not fly, so they called the technical support they shop, hired from the Philippines, technical support, said after watching this can not be caused by the movement of the foot, because BMW car seat is composed of 4 a nail crucified, the carpet is impossible to move, unless the original had this rift or were intentionally broken, but not so bad who get in your car now! I know I can be in my car when the interior floor repair or good, and now this situation occurs only shows that someone maliciously destroyed, I just repair external paint to the interior carpet how hurt? And after the Beijing Star Double BMW 5s shop after-sale customer negotiations, and asked how to deal with them, they say do not want to disturb the top leadership, I secretly wanted to fix, but I think this is a very bad thing, nature is not the same, I can not accept secretly repaired, it's my life beyond the bottom line, they see my character more twist, one of the employees secretly Song Yang said this thing with my girlfriend, and let my girlfriend persuaded me to accept secretly repaired, but also told my girlfriend says: "Almost nobody answered his car, on his car on the BMW China has a blacklist." After listening to my girlfriend feel very surprised, but did not say anything, then did not tell me, and Song Yang say my girlfriend recorded using a mobile phone down. 5S shop Song Yang 10-12 seconds, then the audio when it told my girlfriend I have been in the BMW China blacklist. Loud enough, please listen to the audio repeated 10-12 seconds can certainly hear clearly!
Let me go out after Debao third parties identified, and say that this probably is a quality problem. No way I had to drive to the Beijing Star Double BMW 5s shop near another car dealers, car dealers majoring in this luxury car, when people say that identification of human destruction, I was also let this car dealers identification of personnel to Beijing Star Double BMW 5s shop after-sale customer identification results Liang called to inform them, but Star Double believe this result is not reliable identification of dealers, I drove back to Beijing again after Star Germany Baby Ma 5s shop, sale customer service told me that the house identified dealers qualification enough, they can not be identified simply as a result of identification results. I felt very angry, we should alarm because Penal Code section 275 provides intentional destruction of property crimes, this is a crime. Star Depot's sales customer service say you can never alarm ah, alarm Double Star we would be finished, it may be that the expulsion of apprentices out of the ghost, we will ask the private detective nailed him.
Please listen to the recordings at the time:
I then asked to see the star Debao strong leadership, so the after-sale customer service to their workshop Wu called out, Wu said, because I saw my car fender paint the things he has dismissed an employee, but on deal with this matter at the interior carpet leaders say they want to go with me to the BMW Chinese test, to see whether it is man-made. I agree with this approach, but to go before I call the police, I hope the police here have a record. After the Beijing police came out Debao BMW 5s store attitude immediately changed their administrative manager Geng promise with the police, said: "This does not prove that Star Debao committed, who knew he pulled away over one hour what happens . " Pengci implication that I was, I asked them orange peel thing, when their manager Geng replied that they promise is oranges these days, and there are more than 100 staff numbers too! Some customers also oranges, and not because your car has orange peel and say that we are still, and you have a video you? I heard this very angry and told me that I'm not a mechanic orange this time they did not, and now is such an argument. I strongly urge went identification and retrieval of surveillance cameras. Beijing Star Debao BMW 5s shop said: "We do not store monitoring, repair workshop is not installed, and even identified is artificial, then you have to prove is caused by our shop, and we do not know where to identification." After listening to this I was simply Qiqiaoshengyan gas, and later police said these things we are civil disputes, mediation suggested that we first look left. After this matter has not been a good mediator, until the 20:00 or so the second time I called the police, the police took me back to the leadership and the star Debao gaobeidian police station to give testimony, after the police and mediation, let me say, and Beijing Star Debao BMW 5S shop's leadership next day, that is October 17 to go with BMW China car carpet identify whether the breach caused by human.
October 17, 2012
I already went to Beijing Star Double BMW 5s shop in Beijing Star Double BMW 5s store managers wait until they come out at noon, and I said we went to identify it! Wu said that the workshop results under no obligation to accompany me to identify them, let myself go. Is too angry, and say good night in the police obviously went 17 October identification, the result has to go back. I am really angry, put the car stopped at their door, asking to see their chairman. Less than 10 minutes later they would call the police, together with the police came. Because they always go back on bad debts, I can not trust them, my girlfriend made when the police come recording, this recording which makes me feel the darkness of society, so I lost hope for the BMW brand. And Beijing Star Double BMW 5s store has been shirking its responsibilities, in my repair period did not give me work order, maintenance, car seats do not cover any car sets, very bad attitude after the incident.
The following is a Beijing Star Double BMW 5s store level dialogue and the police, I was not there. After listening to this 15-minute recording my gas are vomiting blood, that is, this recording has unmasked BMW blacklist. Incident, five months after the major media have reported:
Here is what I recorded audio content, which is a 15-minute audio content roughly like this, I intercepted a few paragraphs written down, interested friends can listen for yourself. In more than 10 minutes recording a start Beijing Star Double BMW 5s store administrative manager for the boy, police said Geng promise: "Xu brother", then a burst of laughter.
00:13 sec Beijing Star Double BMW 5s store vice president Zhao said: "Come, come, all right." (To refer to the police to give my car paint employees summoned, a total of 2 people)
00:17 sec Beijing Star Double BMW 5s store manager, the police chief, said: "This is the last repair his car all have had a relationship with him."
00:20 sec Xu police officer said: "It had that car repair relations on both of you, ah?"
00:24 sec Beijing Star Double BMW 5s shop staff replied: "Yes, he was painting."
00:26 sec Xu officer asked: "That it is not moving off that interior?."
00:29 sec Beijing Star Double BMW 5s clerk replied: "None."
00:29 sec Xu police officer said: "I did not move too ah! Has an open, are not you?"
00:34 sec Beijing Star Double BMW 5s store employees replied: "That is when he did not spray clean and he was not happy and I try to coax him to make him happy and he said, actually did this man."
00:43 sec Xu police officer said: "Oh! Not this man is right!"
1:54 seconds Xu police say the words: "So you have the time ah! It on my then again, you ah! Actually a little shop too, understand me? Early time, including the time to chat with you is that communication is not that much to get me to eat you how much you, okay? Why should we communicate, why do you want to chat! lot of things I will tell you, it is because the aftermarket that even if the tube Your aftermarket how he does not come ah? these things, I speak! hey ~ I say you can not hear the old, it does not lead where you communicate with you, ah! but rather let people come looking for you to come in person, to find you, you will not work this thing to say to you how you get, ah? "
02:43 sec Beijing Star Double BMW 5s shop vice president Zhao Ning said: "hurry, hurry get away with these things go."
At 06:19 sec Beijing Star Double Geng promise BMW 5s shop manager, said: "Xu brother, sorry, ah!"
6:21 seconds Xu police officer said: "So, sometimes you die!"
06:22 sec Beijing Star Double Geng promise BMW 5s shop manager, said: "I am this, usually."
6:23 seconds Xu police officer said: "have to be something, when his mother what did that! Right when you find me this chat, this this this from the opening to now what happened, what the fucking thing, fun things you told me to talk. "
06:33 sec Beijing Star Double Geng promise BMW 5s shop manager, said: "Xu brother, I do not want you to go there Xu brother, you see, you come early in the morning when I just came back early in the morning 8:00 to Security Council."
6:41 seconds Xu police officer said: "You should not every day that what NSA Yeah! Yeah what fire! What police Yeah! What ah! You must have had to go every place, it is not a logistical Why do you technical manager in charge of this job? then how can you manage a security manager security ah? you're coordinating the various departments, you said if you come across interesting things you talk with me, come to me every day what fun thing to talk, chances are I'll tell you, hey! fun is not fun, but a few points need to master good, you know? "
07:12 sec Beijing Star Double Geng promise BMW 5s shop manager said: "It's all waiting for it! Were all waiting for it!"
7:21 seconds Xu police officer said: "You almost on the end, you do not locate the crash give up, bang bang bang and do not spoil this foul problems, this one occasion, the next time you play a talk back know. "
07:35 sec Beijing Star Double Geng promise BMW 5s shop manager said: "For the owners, in BMW's blacklist, blacklist have him, no one is willing to pick up his car, arrest anyone who is a false return , of his car yesterday in the police find him inside Liu taking note of the time, we gave him a wife talk, he did not know when buying a car because of what happened, wow grass! BMW's CEO personally visited his home to go on , I wonder that strange as this is done, the people that went to the BMW China where Dumen, lose things, is a variety of gadgets, great stuff all you want, and finally from his shop to buy a car that people do not receive him, and moved to this coming. "
8:30 seconds, Double Star Connaught manager Geng said the police of such words: "car thoroughly because once the land on what to look stoned, and his sales manager once told him that you this car buy it from me! year, how much money you this car finished our Price List to give you back, you do not come on the line. "
8:51 seconds Xu police officer said: "The damn grass! Do, are not really did not significantly okay? Since they have been blacklisted, and have formed this vicious cycle, and why ah! Right! The filing on filing, Liu police officer went to the police station to find that for him are taking note taking note, good or bad. "
09:13 sec Beijing Star Double Geng promise BMW 5s shop manager said: "No, give him the floor for one thing!"
9:14 seconds Xu police officer said: "Just stick you on the end, is not it."
09:18 sec Beijing Star Debao Zhao Deputy BMW 5s shop, said: "Let him take the judicial process it!"
09:21 sec Beijing Star Gengjing Li Debao BMW 5s shop, said: "do not let a little?"
09:22 sec Beijing Star Debao Zhao Deputy BMW 5S shop, said: "a little let, let it take the judicial process Ah!"
9:24 seconds Xu police officer said: "He used to talk this talk that foul problems doing this?"
09:26 sec Beijing Star Double BMW 5s shop vice president Zhao Ning said: "!"
9:27 seconds Xu police officer said: "Right!"
09:28 sec Beijing Star Double BMW 5s shop vice president Zhao Ning said: "that trouble you."
9:29 seconds Xu police officer said: "I do not bother, I'll just give the child up inside."
Beijing Star Debao Zhao Ning vice BMW 5s shop, said: "Looking back, Geng Jingli first trip to the li children, come back to help me arrange it ah! Help me arrange it ah! Shall we go back to our god ah .. ..... "
09:58 sec Beijing Star Debao Zhao Ning vice BMW 5s shop, said: "Our police officers face in front of Xu, Xu brother with our good thank god it is we."
10:03 sec Xu police officer said: "I am that the policemen."
10:04 sec Beijing Debao BMW 5s Star vice president, said Zhao Ning store; "For ah! God this is not tantamount Well! Right!."
10:07 sec Xu police officer said: "This is not god, are holding each other dry."
10:08 sec Beijing Star Double BMW 5s shop vice president Zhao Ning said: "The mutual holding dry, we really holding each other."
I'm recording 13:08 seconds came in from outside (do not know what they are talking about in there) to ask more questions, ask employees expelled by the police and the Beijing Star Double BMW 5s shop staff were all ignored my question, did not tell me , no explanation reply. 13:45 seconds in the recording when I requested Beijing Star Double BMW 5s head shop with me to the police station, they refused, 13 minutes and 52 seconds in the recording when Beijing Star Double BMW 5s shop actually said Geng Snow : "We are irrelevant to people." has been in the police for their defense. These recordings are real, recorded content generally is the case. As a BMW owner, I heard this recording is too bully people, there has been such a thing, but is constantly changing the pattern of shirking responsibility, I can only say that your money is money out Debao, I spend hundreds of thousands of money is not money to buy a car, this is the BMW of the advertisements, the only one, is also the first BMW 5s shop! I would be an insight into it. Originally, I would have a BMW blacklist customers, and BMW China blacklist customers, and not my car when ye call the "Distinguished BMW owners" when buying a car is not informed about how offended you may come into the BMW blacklist BMW will get into the blacklist such services and treatment. Probably because I was in BMW's blacklist so I authorized dealer maintenance can easily handle, a fender needs repair four times, with eight days; because I BMW BMW blacklist so employees can ignore me deceive me, shirk responsibility; since I BMW BMW blacklist so employees can be in front of any person for any occasion language against me, slander me, to protect their interests turned into a Pengci; just because I BMW's blacklist in my car so I found the orange peel and interior floor damage. Just because I'm in my blacklist BMW BMW employees must bear my attitude and such a service, maintenance work orders are not even gave me. I do not know how other 4s shop is like, but since the Beijing Star Double BMW 5s store executives have told the police said, in my BMW's blacklist. I think as long as BMW, I just blacklist members, where the treatment is the same now! I do not know how many people blacklist BMW, if you wanted to BMW owners have met with me the same or a similar experience, I thought you might told me the same. Please take care after the point of it! I also do not understand what "god"? Pianjing turned out to be a Beijing Debao BMW 5s shop god, and I spend money to buy a car, pay maintenance is to let the Beijing Star Double BMW 5S shop cheat to play, I bought Everything paid the tax, but did not play every day, police officers went to Xu, Xu police officers talk to fun things, fucking thing so Xu police officer can not thoroughly investigated before they are only willing to listen to Beijing Star Double BMW 5s shop unilateral testimony, and mixed private emotional processing of cases. There are some recording what I asked Star Double take 10 million to compensate, I want to explain it, so we have questions. I did not ask to live out Debao 100,000 yuan, just over one yuan. 15 minutes recording in Xu police officers themselves say, I hope you listen carefully, his words were said so "with this like I do not want yuan," you hear me? About the installation of 10 million refit is nonsense, does automatic folding mirrors $ 100,000 do? In the negotiation process I have raised plus automatic folding mirrors, and did not want to change, then Star Debao did not agree, (15 minutes recording inside the final Star Debao they have mentioned that I have raised modified automatic folding rear view mirror the requirements, we can listen carefully.) said let me change anything else, then I say change anything else? That navigation okay? You are not told the police that I was Pengci do? I touch a navigation Try! (That was my angry words, because the automatic folding mirrors of the things I learned that BMW dealers can not be retrofitted to any object with a circuit, is their norm) first started I was really the spirit of problem-solving attitude to negotiations, may Fangxing De Bao when problems arise is how to do? First lied to me that fired an unskilled laborer, doubt my car is probably their expulsion coolie get revenge, I want to initiate an alarm when, but tell me fired coolie home is in Hebei, but also help me please private detective to help, but did not leave files coolie, alarm could not find, but there is no evidence. Police said they were finished, so I do not the police. Reported to the police and said I was Pengci, then deny car factory so that I could be quality problem, the final identification of the BMW China said it was not their own technical problems, not a quality problem. These are recordings as evidence! Here I'll recordings are labeled, we can listen, I did not say any lies.
About Star Double dismissal coolie problems later in my absence Star Debao Xu said the police officer told the truth, is the "coax" My, what did not expel unskilled laborer. (This is a 15-minute audiotape mentioned) while recording in Star Debao what the police said the CEO of BMW Brilliance personally visited our house on the go, what I did not receive a car where someone was transferred to Star Germany Bao repair, what I catch anyone who is a false return, and "the people that went to the BMW China where Dumen, lose things, is a variety of gadgets, great stuff all to wait, I have evidence to prove These words are all blatant slander. stars Debao senior told me that BMW is customer-oriented and will not be any place for any occasion malicious slander customers, the result is so when I'm not with the police slander slander me . never happened with the police he said such a thing, because the Beijing Star Double BMW 5s shop uttered these words, the police actually directly say: "damn grass! "Superfluous, then I really do not want to say, and we judge it!
October 22, 2012
Me and my girlfriend complained to BMW China. BMW China headquarters in the East Third Ring Road, Chaoyang District, No. 18 Xiaguangli Tower B, 28th floor. BMW China, BMW China's customer care staff as well as senior and I together in the Double Star BMW China broke the news conference room listening to the period of 15 minutes before the police out of the police BMW blacklist recording. BMW China refuses to acknowledge that they have staff BMW blacklist. Star Debao senior false weak excuse, loopholes, playing all rogue. And the police in front of us and slander, and finally say can not explain. But eventually acknowledged the fact that BMW blacklist exists, but very repudiation said just call wrong! Star Depot's vice president during Zhao Ning, constantly go to the toilet, phone calls. Finally, in the face of evidence of iron is really not stay, with his administrative manager Geng promise from BMW China ran a conference room, never to return.
The following is a day in the BMW China, the Beijing Star Double blacklist BMW BMW 5S Store interpretation between recordings I put the most important 18 minutes uploaded to the Internet, please be patient to hear, let everyone know that Beijing Star Double BMW 5S Store how rogue, despicable!
I take another BMW China to produce, the other a Beijing BMW 4S shop staff and my telephone recording prove the existence of the BMW blacklist. Please listen to this recording:
BMW China staff said this thing to the top of the report, let me go back and other news. BMW China after the staff came to my car to my car interior floor of the hole took pictures, said he would seek technical staff appraisal is quality problem or man-made problems. After I went to look for Discipline Inspection report Chaoyang Branch, reported gaobeidian police out of the police station when the law and discipline violations.
October 26, 2012
At noon, BMW China phoned me to inform my car interior test results are not quality problems, is artificial. Please listen to the telephone recording at the time.
October 31, 2012
Me and my girlfriend went to Beijing again star Debao BMW 5S shop, want to meet with their leaders negotiate this matter, waited eight hours leaders did not come, no reception, only sent two security has always been with me, including my the toilet.
November 1, 2012
We are still very patient came to Beijing Star Double BMW 5S shop, but the attitude of Double Star home is even worse, not only sent four security has been trailing us, security is also holding a large camera has beat us, all employees ignoring us, we ask them about an appointment, they pretended not to hear, I seem to be transparent, but also during the alarm that we disrupt their business order and public order, and we can only star to Beijing Debao BMW 5S shop receptionist bow, front desk was painless non itchy ignores the one, from 9 am until nearly 17:00 no water, no food, only cold distinguished service!
Hollow Man:
Because such a service star Debao I call the legendary BMW 4008006666 complaints hit twice, the first 400 and told me that it would 5S contact, then let me keep the phone open, give me a return visit, the second times 400 said the same words, but until now did not carry anything with my visit. Really disappointed home.
Wait until after noon, no news, two security personnel has been with us, there is a security will occasionally come to see. At noon we took before going to their customers restaurant, the result was rejected on the grounds that a customer must take in order to go in, never been available before. We did not call, so the Beijing Star Double BMW 5s employees who regarded us as transparent, so left. Their customers to the second floor lounge area, where some of the usual for customers to eat a small snack, we sat later, my girlfriend just to get a small snack star Depot employees say this is private, and I said, oh! Private, used to be public, private, now changed, and that how much money you? We buy, do not forget to open a small vote. Star Depot employees do not speak, then we will go to the bathroom, came back they took food and drink are all dismissed. 4 o'clock in the afternoon we left the star Debao, waited for seven hours.
There are too many things that I say here is not pass on, I did not expect to buy a BMW car after will be affected by such treatment. BMW BMW Brilliance China once Vice President of Sales Mr. Duan Jianjun told me that BMW never lie, cheat hated, we will let you see BMW's goodwill (goodwill). So this is what he said BMW's "Leshare" !
After that I began to contact the major media reaction matter, no reporter contacted me, told me after a Zhejiang Media, BMW China and the major media have commercial cooperation, such a large negative news, the media is not reporting.
November 3, 2012
I suddenly received a phone Legal Evening News reporter, told reporters on the matter very interested to interview me the next day.
November 4, 2012
My girlfriend and I came to the Legal Evening News newspaper, a king reporter conducted an interview for us. After Wang reporter told me that the matter leading newspaper very seriously, but now it is eighteen, the media can not report negative news, after eighteen reported the matter will come out. But the king reporters also have concerns, because he told us media have protected list, the media who give money to the protected list is in place, all the negative news will not be reported, but fortunately BMW does not belong to the list of companies to protect the inside. Into the protected list business is 5 million yuan start, BMW may not think much of the Legal Evening News which gave $ 1 million. But the king told reporters afraid BMW Chuaizhuo money into the protected list, this report does not come out on the report. Legal Evening News must also right because BMW China and Beijing Star Double BMW 5S shop for interviews, Wang reporter afraid BMW first time to find the Legal Evening News "edition", "a version of" banning federal funding to this manuscript, that he had no solution. He wrote the manuscript also white, so he is also very rub fire.
Please listen to the then king Legal Evening News reporter, and I said on the protected list of recording media: "Legal Evening News Media protected list."
After my girlfriend and I go every day to find the BMW China Dr. Christoph Stark, president of Greater China, make a complaint. But BMW Chinese side did not let us see ShiDengKe himself. The first day went to Christoph Stark, let us in front of the sofa fine, Stark, did not wait for the day. The next day went to Christoph Stark, found BMW China to withdraw the reception area of ??the sofa, and we had to sit on the floor and so on. BMW China's several staff members quietly told us that this is a habitual practice of BMW China sofa let you withdraw the difficulty of retreat, almost every month on several BMW owners BMW China Rights complaints, sometimes they themselves could not stand that BMW owners before there is a pregnant woman, her belly swollen, the result BMW Chinese people even do not let women into the door, when some staff BMW China could not stand. BMW China these staff saw we provide Beijing Star Double 5S store video and audio post, very sympathetic to us. Start also good for us, also tells us that you are the first one to petition customers that we are treated like this, previous customers, we even BMW China will not let go of the door. Listen to this BMW China staff said this recording "BMW China staff's words,"
We went every day to the BMW headquarters in China to find ShiDengKe complaint, we also have not seen Christoph Stark, Stark, until the news reports will retire in early 2013. And every day we have to write to Christoph Stark, gave it to the receptionist BMW China, so the receptionist helped us turn to the history of life.
Later, BMW China front desk told us that inside open secret meeting, do not let us into the BMW China, let us at the door and so on. And the door of the BMW China arranged a bunch of security. BMW China will be another one door locked with chains, and all the security in the BMW China did not lock the door guarded! We can only sit in the corridor on the ground, etc., then there is a German Shudamuzhi to us. And so many days, and later BMW Chinese police, let the police catch us go, we tell the police to complaints that we are, we sat in the corridor, the corridor is available in public areas. Police looked left. BMW China staff said after the letter has been forwarded to Christoph Stark, the leadership on the matter does not attach. He waited about two weeks, BMW China's sales vice president compo met us, has always been free to talk to us for a car interior carpet out of their dealers Beijing Debao BMW 5S shop bad service and poor quality aftermarket BMW services, and does not deal with the complaint not talk nor make any apology! For this reason, I can not accept, is to put the customer as a beggar, a respect for others are not. This is BMW's world-class service preached.
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Replies people: BMW blacklist | Look at this person | do not look at this person | 2013-4-20 14:44:14 Reply to thread: 凯迪推出“云情报”新站点 Sofa
November 19, 2012 evening, and the Legal Evening News reporter Wang had a telephone communication, Wang reporter to write a press release that he read to us a little summary of the manuscript, which reads as follows: "BMW car repair damaged inexplicable, dealers Owners are listed inadvertently leaked blacklist, the owner said previously dispute with BMW, BMW pull a taped conversation blacklist, dealers said the list of sensitive customer, BMW China said it was for the dealers, BMW staff was careful to remind owners pull the black. Beijing public Liu in Beijing Debao BMW 5S Star finished his car repair shop and found that the car has unexplained damage, communicate with 5S shop when they unexpectedly find themselves has become a BMW blacklist who, despite repeatedly emphasized the BMW dealer blacklist just call a mistake, while BMW China has repeatedly claimed that the list does not exist, but several BMW employees and recordings of conversations of Mr. Liu has repeatedly referred to the BMW blacklist. "Wang reporter and BMW once again mentioned that if China's Legal Evening News for public relations, saying that white is a newspaper to take this manuscript for cash, resulting in this report Pibi, he can not do anything, I hope we can understand him. The following are the day's and Wang reporter's phone recording: "Legal Evening News Bidiao press release was recording"
November 21, 2012 Me and my girlfriend went to the BMW China and posted in me "against BMW blacklist" and so forth, and later to a reporter told me to take pictures, BMW China staff quickly for me to stop reporters pictures, and asked which media reporters. Later, BMW China and the police. Maizidian of the police station, the police let me put banners torn, and then took us to the conference room talking about BMW blacklist events, and ultimately no solution. Finally came a bunch of police officers, but also took us to the police station Maizidian, we refuse! Later in the BMW China downstairs, which is under the Gateway Plaza, a lot of other corporate employees have to say to the police, there is always a lot of BMW China to complaints from rights owners, it's not once or twice, too many times. Later, the police left. Legal Evening News reporter Wang later the phone told me that if there is no accident will be published in the Nov. 22 reports out of this BMW blacklist. But on Nov. 22 and did not publish it, the king is the leading newspaper reporter told us to say, extended indefinitely. Later, the king asked the reporter also asked to call the situation behind us, and clearly told me that he could not, because BMW China's leadership to find a Legal Evening News, leading not to publish it. After a few days we all went out to protest BMW BMW China blacklist event, some other enterprises also good people to help us take pictures and tell us before many, many BMW owners to BMW Chinese activist and kindly helped us take pictures that help We turn microblogging.
And then on a microblogging screenshot of the field in a BMW 4S store sales microblogging, BMW blacklist existed back then in 2010, perhaps even earlier existed! BMW China is Lai can not afford.
November 26, 2012 My girlfriend and I once again went to BMW China Automotive Quality Request a written test results (before BMW says China is not a quality problem, but do not give us a written report has been) and solutions. BMW China door to encounter a vehicle breakdown BMW China demanded a solution based owners CHANG Yan Fei. After we learned in the elevator car had often Yanfei quality problem is very serious, high speed flame, burning oil, etc. failures, and that the original of my car and his car is the same engine, CHANG Yan Fei told me this engines are burning oil. BMW came to China, but the BMW China and the staff gave us the answer is often Yanfei refused to receive us. Let us go in, CHANG Yan Fei suddenly opened the door, and went, and we followed him inside, then the staff of more than BMW China mobile phone for us and often illegal Yanfei camera, often after Yanfei alarm. Beijing Public Security Bureau Chaoyang Branch Maizidian station (hereinafter referred to as "Maizidian police station") out of the police, the police policeman surnamed Xu, siren 035,202 arrived at the scene and the Police Association. The police asked the staff to our BMW China illegally captured video to be deleted, who knows the staff of BMW China to face the police in front of me and often brilliant fly to intimidate, to say this thing is over we then counted. Who would have thought not long, BMW China staff really told us afterwards, for me, and often Yanfei were beaten. The whole process was beaten Maizidian local police station did not stop, but at the edge of the sidelines. [Video: November 26, 2012 I was beaten full video]
Video 1:
Video 2:
(At that time the situation is very urgent, in addition to our three owners other than BMW Chinese people are employees and police, an owner of the BMW China employees have been knocked to the ground, can the police just stand by and watch, what would not say I think the situation was just right, realize that we forces too thin, I'm afraid, emotional particularly excited nervous, just want to help. playing CHANG Yan Fei BMW employees do not know what I did, except that he said a Northeast accent, so I called, hit the Northeast, and no special place meaning, hope you can understand that time is the first BMW employees really hard pulling my clothes and then I was forced to give me a beat up, plus I emotional, a staggering stumble, my tall, fell on the ground gravity really big ah! not long after noon, I'll eat instant noodles to spit, head is kept, the back also felt burning pain. At that time, my place, there is an overhead camera, absolutely can clearly take my beating BMW employees clear throughout the process, but unfortunately, I'll never get this screen, and now we see is when my girlfriend photo, if I say is a lie, then please share of BMW China to announce it to the camera.)
Later I CHANG Yan Fei was 120 sent to Beijing Chaoyang Hospital. After doctors diagnosed my injury to the back and head trauma, soft tissue contusion neural response. At that time in the hospital often Yanfei injury is relatively heavy, it simply can not. The doctor would not let him leave hospital. Later, Chang Yan Fei told me, because he was knocked to the ground when the then hit his head on the ground, doctors diagnosed his injury as a cerebral hemorrhage and body multiple soft tissue contusion. That night I and my girlfriend went to the police station taking note Maizidian, after I asked the police to take me to do forensic injury, and the detention of beating BMW Chinese workers and produce a full video was playing, but also undressed to the police to see me back injury, but police said it has asked the Maizidian Chaoyang Branch, Chaoyang Branch leaders say it's not a case of public order, can not be accepted not on file, and does not give any issue not to file the material. The first two days I came to consult with a lawyer Maizidian take me to the police station asking them to do injury forensic forensic office, police station, said to me on Friday to delay time (four days later) again, the police on duty to handle your case rest do not. Friday I went to the police station Maizidian, Maizidian forensic police station the police took me to see, but forensic say why not come that day, and now almost hurt Well, you can not practice doctors identified, I showed reporters the day the incident hurt me photographs, forensic police said the issue must be proved before they can be wounded, and next to the police station the police forensic Maizidian said he this is not a case of public order, and I can not be issued. (This is not a contradiction here? Than security cases, that the police took me to do injury forensic?) Police say that you can go to court BMW China hit you, but we can not solve the police station, because it is not public order cases! (I do not understand, so obviously beaten, and even playing video have been, are not public security case, then what is the law and order cases? Did you order cases only murder is?)
December 2012 me and my girlfriend to continue every day to find BMW BMW Chinese official complaint "BMW blacklist" - BMW BMW in Beijing Star Double 5S shop malicious destruction issue, and November 26, 2012 at BMW China was beaten issue. BMW China 25 layers, 26 layers, 28 layers, each layer is heavily guarded, both of which 1 with chains to lock the door, (which is also self-deception stickers sheets, the English words, for insulation, all employees are gone Another door) doors are arranged over another security guard. Which companies have not seen this! Of course, BMW China still refused to receive us. We can only sit and wait for the corridor.
December 11, 2012 afternoon, the BMW China will not let us sit in the corridor (the corridor is not the site of BMW China, is a public area that is the site of China) BMW China out of a bunch of staff illegally using a mobile phone camera for us, I quickly video evidence against them, and then I call the police, the police came for both sides to put videos are deleted, and then the police and the staff of the BMW China into the BMW China's internal conversation. We continue to sit in the corridor and so, after a while children pile of police and staff of BMW China came out in the corridor which allows BMW China staff and we are talking about the things we say we want to see the president of BMW China Greater China Christoph Stark, CEO of BMW Brilliance also see Kang Siyuan, ask him BMW called world-class service in the end what is the standard? BMW to dealers and employees in the end what kind of ideological indoctrination? Why give up BMW BMW customers blacklist? Other countries have you? I'll do that where maintenance? Repair a car how is it so hard? Hit you 400 complaints simply a waste of telephone charges. One of the staff of BMW China, we learned that this person is BMW BMW Brilliance China Meng as vice president of corporate affairs, he told us that no one can see you do not receive, and said I was very sick man! I asked him whom you represent? He said that on behalf of BMW. Then in front of the police station Maizidian (Li police, siren 031 756) face, and suddenly my mouth spit into a clot of phlegm. I did not even prepare for, phlegm spit directly in my mouth, I looked at the police, who did not care, so I have a clot of phlegm spit Meng, vice president of BMW such as the face, and then vice president of BMW Meng if they continue to spit on my face , we started to spit each other, somewhat similar to the one played by Stephen Chow movie "New Fist of Fury 1991" titles of "bickering." I and the police say that you saw it, he first spit me, why do you regardless? Spitting is not a case of public order police said, no matter who told you from his face so close! I was speechless. After we left the BMW China, and BMW also did not expect such an elevator Meng, vice president, in the elevator, I asked him why he spit me, he said you go back and ask your father to go, your father is not a lawyer too? I really did not think BMW China is not even my family have investigated what to do! He went to the underground parking lot, we forgot to lower the elevator, and also to the underground parking lot, in the parking lot I also lost my house keys to.
For everyone on the photo to see I was vice president of Corporate Affairs, BMW Brilliance Meng's face is like spit phlegm photos, though I spit him, but that he first spitting into my mouth, I did not expect that an internationally renowned brand's president says his customers can even nausea, mouth to his customers and his face spitting, why do I buy a car, car repair consumer, when you do not say that I am sick, do not spit on my face?
After a few days we continue to BMW China complaints. BMW China Gateway Plaza property security, told us that every activist of the difficulty of BMW owners finally retire, you that we have seen the most persevering BMW owners! Results BMW China get several cameras at the door for us to engage in illegal recording. We had the police, because the police have said before, is not illegal camera, but this time Maizidian police station the police came, and regardless, saying they illegal for you camera, the police do not care, you can go to court to sue them illegal for you camera. Later, a BMW China staff secretly told us that you prepare Coke bottle, knocking Coke bottle, so as to disturb Christoph Stark, he can know things happen in order to receive you out to solve your problem. So we teach our way as he knocked Coke bottle. We did 10 minutes each knock knock tired. Later that BMW China staff also told us that, like you knock it was necessary to at least 3-4 hours of continuous knocking will be effective.
Them to you all kind of BMW China staff told us the way of recording:
But we really do not have enough strength to knock 3-4 hours continuous bottle, so in the end did not give ShiDengKe knock out until retirement ShiDengKe media news reports, we have not seen ShiDengKe. That's the BMW China to teach our staff to knock the bottle thing that makes us into a terrible jail!
December 18, 2012 I was again the staff of BMW China to beat! The same day a man came to my BMW BMW China China continues to wait for Dr. Christoph Stark, of course, there is no doubt BMW China or not received. I came to BMW China 26 floors in the corridor, that is, I was vice president of BMW Meng as spitting that layer to the face, there are many staff members of the BMW China illegally camera on me, including vice president of Meng as the BMW. I then did the police, because I know that the alarm can not help. I was asked if Meng, vice president of BMW, why do you spit on my face that day, the results of the staff BMW China's official statement that I make Meng like spitting on my face, I admire them even so shameless, even Meng can say is I asked if my face spitting!
A video with the truth, we look at the video to see the staff of BMW China is not so say "20121218015 BMW China, said Meng as I let my own video spit"
Later came a staff of BMW China, I saw that on November 26 the day of the BMW 1 Series owners often Yanfei labeled cerebral hemorrhage that person. He who police did not last kick him any treatment, this time he may be exalted, come directly to me erect middle finger. I used the phone to the camera down.
A video with the truth, we see that he has failed to erect middle finger [my BMW Chinese workers erect middle finger to my video]
Then he called me a silly B, and then use the camera on my chest illegal video, because it is in the public area corridor, there is a wooden door, I quickly shut the door to prevent their illegal camera on me, but the door is a transparent glass, that he can still see my position, next to the door he saw me, willfully causing enough strength to kick, put the tongue to kick the door locks fly, we have to think about how much effort it, the door Handles suddenly knock on my right hand on the back of the hand, was on the red again. I held back the pain, and quickly using a mobile phone camera to my hand, and then to 110.
For everyone to see, I was swollen video, you can see even the iron door kicked, that kick much your life ah: [Video: December 18 hand injury video]
Maizidian police station and the police, give me the beat BMW China and the staff back to the police station, taking note of this very strange, the police station with a video camera for the whole front of my camera, finished the record, I was in the police station hand was swollen, and I and the police say, I request the people's police and impartial law enforcement, the last time the BMW China CHANG Yan staff to fly labeled cerebral hemorrhage, and you do not detain him, and today he deliberately put my hand Chuaimen to knock swollen, I asked about this BMW China People's Police staff in detention. Finish the record after Maizidian local police station told me, not detention, public security case is not, I say that you are now doing with my injury forensic, police station told me, do not. My wounds refused to conduct forensic injury.
For everyone on a police station refused to detain Maizidian beating BMW China staff refused to take me to do it injury forensic recording, a recording with the truth: "do not give Maizidian police forensic triage recording"
December 20, 2012 afternoon, I came to Beijing a Gateway Plaza underground parking, as December 11, 2012 day, I put my house keys in the parking lot to lose, and I fear picking up some bad guys go, secretly opened the door of my house, do not forget the BMW China has my home address. I'm in the huge parking lot looked and looked, did not find my lost keys, this time suddenly came 10 security, they say they are Gateway Plaza BMW China Security, let me out of here, I said I'm looking for keys, they began pushing on me, stalking, intimidation, provocation, insult, containment and illegal recording. Later Maizidian police station again, these Gateway Plaza security guard said BMW China will not let me enter the Gateway Plaza, and in front of the police, blocking my way to my provocation, but also of a man who has been the camera taken me.
I have to take a look at this group of hooligans that can be used to describe a person's face it, there are video and the truth, a 3-minute video, 2 minutes and 20 seconds to start is the most exciting part, goes to see the ugly face of it: [Video: December 20, 2012 Gateway Plaza Security provocative video]
Later, I went out from the underground parking lot, I want to go to Beijing Gateway Plaza Tower A three layer Starbucks to buy a cup of coffee, when went to Beijing Gateway Plaza is door, just BMW Security Gateway Plaza, push on me shoving, blocking me into the Gateway Plaza, illegal restriction of personal freedom I have, after Maizidian police station rushed to the scene after the police told me that these BMW Security Gateway Plaza behavior, the police can not do anything, the latter advised me to leave the place. Please look at the live video:
At 10:00 on January 17 2013 I happened to pass by Beijing Gateway Plaza, so I take the escalator to Level 3, Block A Starbucks coffee shop, and suddenly a security guard asked me to do to go? I told him, I buy coffee. He banned me to enter, and then I met a total of six properties BMW China - Beijing Gateway Plaza property security tracking, intimidation, provocation, insult, containment, pushing and illegal recording. Illegal restriction of personal freedom and forbid me to enter my Beijing Gateway Plaza. I have used the whole cell phone video evidence, one of them also tried to snatch my phone. After I ran into Starbucks ordered a latte, but six men, eyeing the door guarding me, and I am an illegal video, and even followed me into the toilet. I felt very personal safety is not guaranteed, so he called the police. Maizidian of the police station, the Gateway Plaza BMW security told police, BMW China said here not welcome me, and forbid me to enter. (This is not the BMW China, is a public area stores are Chinese site) I really feel a bit like a new era of "Chinese and dogs are forbidden" Here is the Chinese site, not Germany!
I was containment for everyone to see the full video [Video: January 17, 2013 Security Gateway Plaza limit my freedom]
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Replies people: BMW blacklist | Look at this person | do not look at this person | 2013-4-20 14:51:18 Reply to thread: 3rd floor
Then I was taken to the police station Maizidian taking note. After the police told me, it belongs to civil cases, the police can not handle, can only go to court, BMW Security Gateway Plaza limit your personal freedom. And a police station Maizidian let me turn off the phone, (I prevent my recordings) secretly told me that you do not go to BMW China, the Beijing Public Security Bureau has found the BMW China's leadership, the Council is giving you, and now November 26 that come Shaanxi Yan Fei Chang scrape materials, and other materials to cobble together, and directly to extortion to arrest them for you, send you to jail. And if that's often Yanfei Shaanxi to Beijing again, the police surveillance on him, he would not get to Beijing. This police also informed me that he told me this thing, out the door, he could not admit, is kindly told me, let me be careful. I find this law the police said I know, I extortion what? The policeman said, you know the law, but you do not have our police experience, Minato-point material charges will be able to give you a safe send you into it.
Later, a series BMW owners CHANG Yan Fei told me, January 30, 2013, the Beijing Municipal Public Security Bureau Chaoyang Branch of Interpol Interpol team really have to go a few Shaanxi look for him. CHANG Yan Fei did not see these Interpol, CHANG Yan Fei said he was busy, and he did not do any thing contrary to the law, do not want to see Beijing to Interpol. Finally CHANG Yan Fei's wife went to see them, or Interpol, and do a full recording. Effect that BMW Chinese police. Interpol to come looking CHANG Yan Fei understand the situation here. People's Police really good, so far the road can come to understand the situation. Why are we in the BMW BMW China China is playing staff, the police was able to sit idly by, not on file, it will not do triage?
February 2013 I decided to go to Beijing Chaoyang District People's Court civil suit, prosecution staff BMW China beaten me two times causing my personal injury, and property Gateway Plaza BMW China many times to limit my freedom case. After consulting lawyers, on February 5th, I took my complaint and all the evidence material to the Chaoyang Court jiuxianqiao court, the high judge received me, he put me after reading all of the material, let me know. BMW China Gateway Plaza property several times to limit your personal freedom, the matter should be the public security organs, rather than the courts. Court staff can handle the BMW China beaten 2 times your thing, but you lack a November 26, 2012 and December 18, 2012 alarm recording, you want to make this record issued Maizidian police station, the court can only be placed on file . I said Maizidian police station if you do not give me issue how do? High judge told me that the police station must be issued to you, which is required by law. I went to the police station that day came Maizidian results Maizidian Li Zheng, director of the police station told me, do not give me issuing alarm records, if you want to open the alarm log for the court to find the police station to come, Male to Male, alarm recording can not give you. I told the judge I want to direct. Maizidian Li Zheng, director of the police station directly to ignore me and told me I no longer received. I on February 7 went to the police station Maizidian jiuxianqiao Tribunal will issue alarm records do not give me something to tell the high judges, high judge said Maizidian police station to do so is illegal, police records must be issued to the parties, so that the court can filing. High judges suggested I February 18, Chaoyang District People's Court to the General Hospital to see the President to inform the President matter. I gave almost daily throughout the Spring Festival Chaoyang Branch Inspectorate call, the complaint does not give me Maizidian police records issued by police, inspectors always give you the results that day, I have done recording each call, but always conveyed by day tomorrow, has been to no avail. February 18 morning I met with President of the Court came to Chaoyang, President Hu met with me, I'll tell what had happened with the President, the President will not believe what? When you were playing, police presence, not to stop? I said yes, I have a full video data. I told President Maizidian police station the police told me to find the BMW China Beijing Public Security Bureau's leadership, the above is giving us scrape material, to our jail, the President said that too lawlessness! I say they do not give me issuing alarm records, I can not file the case. Please come forward to help me ask the court police records. The President showed me a lot of filing materials, that you look at other plaintiffs have alarm records, required by law to be playing the case, the parties are to be issued by the police station to find police records. PSB does not give you is not legitimate, you have to go to go to the Public Security Bureau. I said I want to, every day I have to call to complain Chaoyang Branch Inspectorate is always no results, they do not give me, said they had to come forward to give the court. The President told me that the court is not entitled in the absence of intervention before filing required by law police must give the person the alarm log, so can the Court accept such, or not filing. Public Security Bureau to do so is illegal. The President said you want to continue to go to the Public Security Bureau, the President will also lead to the Chaoyang Court above reflect my thing.
At this moment, I finally understand why the police so help BMW, and I think I have been in the absence of malicious destruction of BMW car before, in September 2012 in Beijing, I found out Debao BMW 5S shop store has two BMW police car, a 5 Series, a X1, I asked the staff of Double Star, BMW police car why would you shop, Star Debao staff told me that was sent to Ministry of Public Security 20 BMW BMW Chinese police, 10 5-Series, BMW X1 10 police, in order to improve relations and public security bureau, first put two BMW police in our shop for display. I finally understand why the police would not as such a violation. I finally know why the Beijing Star Double BMW 5S store executives said the People's Police for the god, and I finally know why the people's police station will gaobeidian and BMW executives did say we are holding each other. I uploaded a Star in Beijing Debao BMW 5S shop BMW police car photo shoot, we look!
February 25, 2013 I went to Chaoyang police team report, a white police officer Interpol received me, and I report under Penal Code section 275 intentional destruction of property crimes, filing requirements, all things told a white police officer. White police officers after listening to the whole thing, this thing that he told me to go above quoted, but you have already gaobeidian police report, this is a criminal case, the filing or not they have to be issued to give you notice of an investigation or not books, not more than four months, up to now do not give your car at a price (the meaning is to give me a price of car interior floor of the hole, making the price appraisal). White police officer said he would report to the top of the leadership there will urge gaobeidian police station. He advised me, now is the Internet age, the things you can try to send to go online.
That night I went to the Chaoyang Branch, I went to the door to see the Commission for Discipline Inspection and supervision, notification can not give me the front, so I call them, I say that they are very difficult to get through the phone, you call me discipline and supervision, I To report the case of police law and discipline. Results Chaoyang Branch of the front matter called. I finally broke out, and I urge the Commission for Discipline Inspection loud shout out do you dare? I have a situation to react! Shout for ages, out of several policemen. After I brought inside the house. A total of four police officers, a petition police, three inspectors. I'll BMW blacklist whole story, all told them, asking them to give me the whole video, and gave them all the evidence, that is, today, I sent them to the web. Inspectors have told me that this thing where they have to report to the above leadership, let me go back and other news. I clearly told Chaoyang Branch, I'm avoiding the police station and gaobeidian Maizidian police station.
February 28, 2013 afternoon, I was at home, suddenly someone knocked on the door, I opened the door and saw a police station three Maizidian police, headed by Hong Jianhua Maizidian local police station, political commissar of the siren 032,154. I said, What do you want? They say you want to see my father to understand the situation, I said what do you find my dad? My dad and this matter and it does not matter, they say looking for my girlfriend, I told them my girlfriend is not in Beijing. Police said looking for my parents to understand the situation, I say you do not harass my parents. I told Chaoyang Branch, and I told you Maizidian evade the police station. They say that we went to another house you go to your parents go left!
I was using a mobile phone to make a video, we look at [Video: February 28th home]
I then called the Chaoyang Branch Inspectorate phone and made a recording, I asked the Inspector is not so Maizidian police inspectors to harass my parents? And ensure the safety of my life do? How can they harass my parents? Chaoyang Branch inspector says he does not understand the situation, it will be reflected to the relevant inspector.
March 19, 2013 China Central Television reported BMW 3 Series car smell is because the asphalt damping sheet lead, this damper carcinogenic, because the BMW factory in order to save the cost of $ 200 per vehicle. And my car is just news reports 2011 BMW 3 Series, this time I finally know why my car is always volatile odors do not go out in the car while on the dizziness, especially in summer when the smell can lead to watery eyes. BMW China before looking over complaints over the matter, BMW China's explanation is given, the new car has a taste, flavor and more open to open the window to put up just fine, my car more than a year to put the taste did not have any effect, the original asphalt damper's sake!
CCTV reported that BMW car carcinogenic damper Video:
In the afternoon, the sun white vice squad detective call me and tell me Beijing Star Double BMW 5S shop ruined my car a progress of the case, White said the inspector himself very unlucky Why pick me this case, he would now like to die of heart there, he said that while a criminal case, but he can stop, he suggested that I go to petition! I once again speechless. . . . . .
March 20, 2013 My girlfriend and I went to the morning, Chaoyang Branch complaints Maizidian police station refused to give me issue a record, so I can not go to court filing sued BMW China beating my case. Chaoyang Branch Palace inspectors told me that had informed Maizidian police stations, police records show that we can give, but must Maizidian local police station and we went to court, so that the police will alarm records personally handed the judge hands. Then me and my girlfriend came together Maizidian another police station, police station only Maizidian presented December 18, 2012 I was beaten BMW China alarm records, but do not show November 26, 2012 I was beaten BMW China police records tell us November 26 alarm records, such as incident to the police on duty the day after work, to have some talent to be able to show it to us, and must accompany us to go to court the judge will hand deliver alarm records.
March 21, 2013 morning, BMW has finally been blacklisted event exposure times weekly newspapers, the major media networks have reproduced this news. Afternoon received the Central People's Broadcasting Station interview. Evening network news broadcasts and major media have continued to reprint a report.
March 21 The Central People's Broadcasting Station reported BMW blacklist events broadcast recording:
March 22, 2013 morning, the Central People's Broadcasting Station reported that BMW continues to blacklist broadcast event, the Beijing Star Double BMW BMW blacklist 5S shop finally admitted the truth, and tell reporters, I was in Beijing all black BMW 4S shop List of customers! And continue framed me, said I was a Pengci. Visible before my 4S shop salesman told me, BMW blacklist is a national network of authenticity.
March 22 The Central People's Broadcasting Station reported BMW blacklist events broadcast recording:
Afternoon, me and my girlfriend went to the police station gaobeidian required to give my car interior carpet scratches Department to conduct price verification, because before October 17, 2012 gaobeidian police officer has told us Xu criminal cases by go, but still five months, police still have not received a phone gaobeidian, do not notify us when to come to the police station to make price appraisal. Gaobeidian police station Masuo Chang told us not to give my car to price verification, he thought that the matter is a civil dispute, not a criminal case! I once again speechless. . . . . .
At 10:30 on March 26, 2013 or so, me and my girlfriend and another three BMW BMW owners and reporters blacklist events as well as carcinogenic due to the damping plate event, go to the German Chamber of complaints, but the person in charge of the German Chamber of Commerce German Chamber of Commerce Wang said the matter to mind. We intend to go after a pedestrian Gateway Plaza after dinner to BMW China complaints came around 11:40 Gateway Plaza in front of the door, when suddenly appeared more than 10 security stopped our way, forbids us to enter the Gateway Plaza. For me and my girlfriend and shoving.
This was filmed on 16 video clips to see in the end who is illegal?
After me and my girlfriend to be the reasons for alarm restriction of personal freedom, Chaoyang Branch of Beijing Public Security Bureau police station came to the scene Maizidian, will we and another BMW owners Shaanxi come into the police station to police station, we itself is to report, I did not expect the police to shift us to the inside of the detention room, said first oral summoned us, after that we allegedly disturbing public places, let us strip naked inspection, and take away all the things our body. During my girlfriend go to the bathroom, do not allow the police. My girlfriend finally use the phone to my father sent a text message, but unfortunately has not been sent, the phone is confiscated by the police.
(It was afterwards I found my girlfriend's phone has not been sent SMS)
After me and my girlfriend and another one in Shaanxi were the owners have been placed in a separate cage. I hear that the owners have been shouting Shaanxi, I want to eat! 6 police in Shaanxi to the owners and restraint strap tied with tape (Shaanxi owner told me afterwards). Then six policemen suddenly came to my cage, I do not have any resistance in the case with me on the ground, as well as the police kicked me, tied me with a restraint strap up. Hong Jianhua Maizidian local police station, with his foot on my head, that I was a social scum, that I mess with BMW China, that I have sinned illegal. Later, the police station Hong Jianhua Maizidian also get my head against the wall, and then gave me change handcuffs, handcuffed me night and day. After the police went to my girlfriend's cage and told her to detain her. We will then initiate an administrative review, and ask family members to do the guarantor, but Maizidian police station police ignored. My girlfriend was on the wall wronged committed suicide, after being rescued, police said it was actually committed suicide. We propose to evade police Maizidian, because before we had to apply for withdrawal Maizidian Chaoyang branch police station, and we had real name Maizidian police inaction offenses. Maizidian police station after the police for me and my girlfriend alone made a record, we inform Maizidian police station, we did not do anything illegal, just go to Gateway Plaza meet many of the security, these security restrictions to our freedom, and recused Maizidian police station. Maizidian police units disturb the order to tell us, even issued a material sue us on March 26 the same day, we broke into the 28-story Gateway Plaza BMW China office lobby, disrupting the unit's office order. Want us to sign papers. Gosh! We even Gateway Plaza 1st floor entrance did not go in, how to break into Jiacheng Square 28 floors of BMW China office hall ah? I have a full mobile video, and the presence of other BMW owners and reporters can prove that we have not been to Gateway Plaza, 28th Floor, BMW China office lobby, we even a floor doors are not into it. After the police also told my girlfriend in December during the BMW China office lobby knocking bottles disorderly. This is totally false accusations! 1: We knock the bottle, BMW China employees abetting our knock, and when we find complaints BMW BMW China blacklist event, BMW China refused to receive, do not even let us in the door. BMW China was a staff secretly told us that he let us take the Coke bottle in Gateway Plaza in public areas in the corridor to knock the bottle, he said that only 3-4 hours continuous knocking bottles to make BMW CEO Christoph Stark know that in order to solve your problem (at that time I did a recording). Part 2: We simply have not been to the BMW China corporate office lobby knock the bottle, we just Gateway Plaza in public areas in the corridor struck bottle in December 2012 that we did not enter through the BMW China office lobby! As a consumer complaint, BMW China did not receive us, but also for my personality were beaten and insulted. Now that we break the law, and that in December 2012 happened when police presence Maizidian police station, why not at the time of our detention? Why do many times before we went to the police station to ask for police records Maizidian when the police do not arrest us? Only after three months to catch us. BMW blacklist to wait until after the media exposure arrest us?
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Replies people: BMW blacklist | Look at this person | do not look at this person | 2013-4-20 14:56:35 Reply to thread: 寻找深圳凯迪网友 4th Floor
At 3:00 on March 27 2013 or so, the police took me to his girlfriend back home, ready to detention with the clothes, and give me a domesticated dog to prepare food and water. After me and my girlfriend were taken into custody by police in Chaoyang Maizidian detention, my girlfriend was arrested for disturbing the order unit Chaoyang Branch administrative detention for five days.
I Maizidian police station but was brought back to the police station and at 9:00 on March 27 and more are Maizidian police released. Another Shaanxi owner told me he was the afternoon on March 27 was taken to the Chaoyang detention, detention without closing after sunrise, at 18:00 more to be released! (By law it is time for the public security organs have been summoned more than the statutory 24 hours). March 27 afternoon, I went to Chaoyang Detention find Chaoyang Branch, Office of Legislative Affairs, Office of Legislative Affairs, Zhao police officer told me that the investigation will re-adjust the volume, and let me provide video evidence of the disc. I asked my girlfriend Chaoyang Branch Office of Legislative Affairs for stay of execution of the punishment, because the merits with the facts, between December 2012, my girlfriend was not in the BMW (China) at the office lobby, disrupting the unit normal office order. That night, my father told me Maizidian local police station Hong Jianhua said that if I'm ready to go to court and then tell me in the BMW China on the reeducation through labor for 2 years!
March 27, the Central People's Broadcasting Station reported BMW BMW owners to re-admitted by the China Human Rights Report:
March 28, 2013 at noon, Chaoyang Branch, Office of Legislative Affairs Zhao police officer told me, Chaoyang Branch, the evidence is conclusive, can not apply for a stay of execution. So I run around in Beijing Chaoyang District People's Government and the Beijing Municipal Public Security Bureau of Legislative Affairs Office of Legislative Affairs, called for the detention for my girlfriend to do a stay of execution. But tell me two places are only Chaoyang Branch Office of Legislative Affairs do have the right to suspend the punishment of detention.
March 29, 2013 afternoon, I once again came to the detention center is located in Chaoyang Chaoyang Branch, Office of Legislative Affairs, Office of Legislative Affairs Zhao police officer gave me the answer that police have evidence, certainly not to make a stay of execution, only to April 1 9:00 release schedule around my girlfriend, I was devastated! I asked my girlfriend met in detention, as well as hope Chaoyang Detention Facility in the early morning on April 1 release my girlfriend. Zhao police officer told me if I could release April 1 morning my girlfriend, he can only help me to ask. As soon I met my girlfriend, he can only help me try to ask Chaoyang detention center. Not long after, Zhao police officers came back to tell me that on April 1 morning release of the Detention Unit must approve the job, the Director is not, he would ask me later on, if not, he can not help, he had two days I will be notified by telephone. Can not let me meet my girlfriend, but I can make my girlfriend gave me a call. About 10 minutes later, my phone rang, my girlfriend's voice, she was very strong, did not cry, she knew she was framed BMW China. But when she mentioned that Hong Jianhua Maizidian police station and my girlfriend went to my house to get clothes for my family's dog meal, she cried because of Hong Jianhua Maizidian police commissar, then kick to kick my dog fly, my dog ??always screams! I said I would wait outside her, she came out the day I will come and take her, let her rest assured everything!
March 30, 2013 I had learned from a media, in November 2012 to the Legal Evening News reported that BMW had blacklisted the event, when the BMW China to 3 million in advertising off the essay by PR press release.
March 31, 2013 8:00 am, I received my girlfriend's phone, she told me that she had been released Chaoyang detention, but do not let her sign any release procedures. It is far from the normal release time, a full day ahead. Black humor is about 10 o'clock that night, Chaoyang Branch, Office of Legislative Affairs, Zhao police officer called me, told me not April 1 midnight release my girlfriend, asking me to April 1 at 9 o'clock to pick me Chaoyang Detention girlfriend out of jail. When I told my girlfriend Zhao police officers already on March 31 at 8 am released, Zhao police officers also very surprised, said do not know this, nor is it a stay of execution, and tell me will help me to ask why the advance Chaoyang Detention 1 day release my girlfriend.
At 11:00 on April 1st, 2013 or so, Chaoyang Branch, Office of Legislative Affairs Zhao police officers once again call me and tell me one day in advance to release my girlfriend because police humane, so one day ahead of the release. I once again speechless!
April 2, 2013 I dialed 110 to 110 complaints had been wrongly imprisoned my girlfriend thing, 110 police command center after listening to complaints department, say they know, and will be reflected to the above, hung up the phone.
April 10, 2013 According to friends broke the news to the 4S shop, when you look to break out sales list names with surname between a vertical line, then congratulations, you are on the blacklist.
I do not know how our society up? Why is this so? Why is a foreign enterprise can take such liberties in China, and our people's police has done what? Why would BMW BMW BMW owners set up blacklist it? BMW China so oppressed BMW owners do? In order to save on the cost of $ 200, with a carcinogenic asphalt damping sheet entrap Chinese consumers. I live frugally save money, buy a car manufactured BMW, gives me endless trouble! We advise all my friends, do not buy a BMW! I am a victim is not the owner!
Will the quality of the BMW car owners or car owners carcinogenic smell, add this QQ group, group number: 295 713 265, we join together to crusade against BMW!
To be continued!
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Replies people: Symmetrical | Look at this person | do not look at this person | 2013-4-20 15:02:57 Reply to thread: 寻找上海凯迪网友 5th Floor
Too long, do not understand ......
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Replies people: China Dahan 01 | Look at this person | do not look at this person | 2013-4-20 15:12:03 6th Floor
Old lady laughed language passing.
Citie author has been edited on 2013/4/20 15:11:40
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Replies people: I was Liu two | Look at this person | do not look at this person | 2013-4-20 15:27:18 Reply to thread: 7th floor
Wholeheartedly.
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Replies people: Pull lightly | Look at this person | do not look at this person | 2013-4-20 15:35:49 Reply to thread: 8th floor
Sympathy
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Replies people: China Dahan 01 | Look at this person | do not look at this person | 2013-4-20 16:15:43 Reply to thread: 9th Floor
BMW M usually hit, you mouth a beast, closed a beast.
Landlord and where, Oh, the old lady over sixty, who lives in Shanghai Jinshan, life can not afford a BMW.
They do not take the old lady landlord cups passing.
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Replies people: 1stss | Look at this person | do not look at this person | 2013-4-20 16:55:45 Reply to thread: 10th floor
BMW Germany bully people? Or BMW China bully people? This allegation posts, trouble or a clear positioning of the alleged targeted good! There is in Germany or other European BMW so bully? Ask to see!
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Replies people: BMW blacklist | Look at this person | do not look at this person | 2013-4-20 19:56:47 Reply to thread: 11th Floor
BMW has acknowledged the existence of customer blacklist at 19:04 on March 21 2013
Source: wide network
Hong Beijing March 21 news, according to Voice of the economy "world company" reported on March 15 of this year's early in the morning, Beijing's Mr. Liu Zheng in his white BMW around the body, affix the words "refused BMW blacklist "banner, and slowly drove the car to walk in the street, attracting the eyes of many, many people come up with mobile phone camera passing on microblogging.
It is reported that Liu did so because he and BMW together between the months-long dispute. In September last year, Liu will be sent to Beijing Star Double car BMW 5S shop for paint repairs, but later found the interior carpet of unknown gaps, also found an orange peel under the seat. In the process of communication with the Stars Deborah, the other staff mentioned several times that he has been on the "BMW blacklist", Liu suspicion that he was blacklisted because customers were 5S malicious repair shop, he began a rights of way.
March 12, Liu made about his rights after a long microblogging, there are a few paragraphs recording video. Which has a video display, Mr. Liu and his girlfriend to the Beijing Star Debao requirements and other communication, but this point staff 5S as a transparent confused two people completely ignore their existence.
Liu Girlfriend: Miss me voices too small, you can not hear is that right? Will Miss, Hello? Miss Hello? I am transparent do? Miss you help me ask your chairman okay? I have an appointment, yesterday began, waited eight hours, and today is a morning, to the present. 'm Being too, wasted time while you are okay? Because I was on the blacklist, you do not accept or how is it? Excuse me, miss you give me contact you about your leadership? Miss you help me contact my lead okay? Miss? Miss? Excuse me, sir, can you help me contact you about your leadership? Hello? Sir? You can not see me or hear me ah? This is your 5S shop service for buying car owners so!
Why BMW will treat their clients? According to reports, a dispute with the Stars Debao Liu is not the first activist experience. September 2011, Liu Jing Bao line is Beijing BMW 4S shop to buy a domestic version of the BMW 320i. March 2012, because the car purchase tax and other issues, he sought consultation on the BMW China, after three months of tug of war, in June by the Vice President of Sales of BMW Brilliance DUAN Jianjun come forward to solve the dispute.
Liu told reporters Voice of the economy, when selling cars to his salesman, said: "very satisfactorily resolve the matter, but never again provoke BMW China and BMW dealers, otherwise your car would be finished in this life, BMW China Your car will pull into the BMW blacklist. "
Reporter: how did you doubt yourself to be included in the blacklist, and by what?
TJ: I March 2012 to June with the BMW China between a small dispute, then the BMW China and China [-1.19%] Chen Jianjun paragraph president of BMW's sales came out, put this dispute to resolve was very good. In the afternoon, he let me 4S store sales Chan sent me home, on the road, when sales Chan told me, "Do not talk to these BMW China and BMW dealers have any formal dispute, otherwise it will pull into BMW blacklist, after you finished this car in this life. later you do maintenance, they will sabotage your car, make your car just completing then it broke down again, so that you keep the money to go repair. "This is Chen Sales told me so, when I felt ridiculous, I simply do not believe it.
To October 2012 in the Star Double emergence of this thing, I do not want this talent, until this recording. When I did not record the presence, I was feeling very excited, my girlfriend took me away from the conference room, and was the only star Depot executives and police, a 15-minute recording period that I put in the online recording inside , Star Double administrative manager said very clearly, I was blacklisted BMW customers.
For the "BMW blacklist" one said, BMW PR denied the existence of this list, and our reporters this afternoon to the identity of BMW owners to BMW 5S Store Beijing Star Debao on consultation "black list" of things, the other recognition of words between "blacklist" of existence.
Reporter: So you took him to join the blacklist?
Customer: That man is called Liu is still king exactly do? Last year, when he came, particularly severe trouble. In fact, he seemed to that person other BMW stores often make trouble, then was pulled into the lot of home blacklist BMW shop, not to repair, but we shop not store Well, give him a repair to the. Repair more than six months after the trouble began, it is not a solution, that is their own and then to put things broke Pengci like feeling.
Reporter: normal maintenance is no "blacklist" of the problem is that right?
Customer Service: No problem. That seems to be the trouble he's too much before this. This person also seems to go downtown to the BMW China, BMW China can not solve it.
Voice of the economy reporter also interviewed Yulin, another BMW owners - CHANG Yan Fei, according to Mr. Chang said he also encountered this mysterious "blacklist."
CHANG Yan Fei: Oh, this is not just my blacklist, and it is the car there is a very very serious quality problems, including my vehicle engine fault now, the lamp has been lit, and now we Yulin them with a variety of local reasons, for example, need further testing or how, for me this car has been refused a warranty. My car is still in the two-year unlimited mileage warranty range. I said OK, you want to further testing, could you give me a list to what you're going to test the project, make a list you gave me out, I at least have the right as a consumer. They do not provide this list, they did not intend to repair you this car, no matter what the situation, are told you need further testing.
Obviously, there are some indications that the BMW China seems really existence of such a blacklist, however, BMW PR Huan Fifi very firmly denied the existence of the "blacklist", she said the customer is God, and they attach great importance to customer satisfaction that a , customer requests that they will try to meet, unless the call is over, but generally will try to meet.
Star Double Executive Manager Geng Liu reserved promise once in the recording, clearly told him that had entered the "BMW blacklist." Connaught afterwards Geng explained that there is a star inside Debao "BMW blacklist", if this customer has a complaint been satisfied, when they will be processed again carefully reception. But in fact this "blacklist" a misnomer, he apologized. They just put a lot of customers complain, EC into a system, which is called the "blacklist."
Reporters today cause Geng promise manager, to his confirmation on the "black list" of things, Geng Snow said, there are specialized marketing department to explain the matter to do, he can not do anything to answer, the reporter called Star Debao marketing department, staff gives this answer:
Staff: sorry, because I find this situation is less clear.
Reporter: Now Marketing is no official statement is it?
Staff: Yes, later on there will be a unified official will give you a reply. We will report our leadership, then the first time to give you a reply.
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Replies people: BMW blacklist | Look at this person | do not look at this person | 2013-4-20 19:59:43 Reply to thread: 12th Floor
Owners disputes accidentally be pulled out "BMW blacklist" list owners everywhere were making things difficult at 10:36 on March 21, 2013
Source: Die Zeit Author: Shilu Wei
March 15 morning, Liu (a pseudonym) to his white BMW body around labeled stay up late last night and his girlfriend made out of hand-written banners, whom the car slowly drove the car to toss a few months trying to Beijing TV media attention.
Along the way, this car close to the "refusal BMW blacklist" and other words of the BMW car has attracted many eyes, many people took out his mobile camera passing on Weibo, Liu new home search keywords look at this slightly Bo a chapter However, some forwarded to their own micro-Bo "BMW rights 320" on.
Liu last September will be sent to Beijing Star Double car BMW 5S shop for paint repairs, after the discovery of unknown crevasse interior carpet, under the seat also found an orange peel, which he had been associate sales staff warned caution board the "BMW blacklist", while in the process of communication with the Stars Deborah, the other staff are also mentioned several times that he has the "BMW blacklist", so Liu Xinhuai doubt yourself because it is being blacklisted clients 5S Store Malicious repair, he began rights of way. March 12 issued a long pass on his rights and paragraphs recording video microblogging has been forwarded thousands of times, but with the Stars Debao, BMW factory communication remains deadlocked.
For the "BMW blacklist" one said, BMW PR Die Zeit reporter denied the existence of this list, the Star Double side is tight-lipped, unwilling to respond.
Tug of war activist
Double trouble with the Stars is not the first activist Liu experience. September 2011, in Beijing, Liu Xin Jing Bao line BMW 4S shop to buy his first car in life, domestic version of BMW 320i, "This is my time studying in Malaysia for five years to eat instant noodles, one one points to save money to buy. "
March 2012, Liu new car purchase tax and other issues due to look on the BMW China consultations, after three months of tug of war, in June by the Vice President of Sales of BMW Brilliance DUAN Jianjun come forward to solve the disputes.
Liu told Die Zeit reporter, something he had thought this over, but then gave him a salesman selling cars Chen said: "very satisfactorily resolve the matter, do not provoke further BMW China and BMW dealers, otherwise you The car would be finished in this life, BMW China will pull your car into the BMW blacklist, and is the country's network of 4S shop, after you go to the BMW dealer to do regular maintenance, your car would have hurt someone , so keep your car problems completing have to repair, kept money I went to King Po line system checked, BMW's blacklist without you, but there were quite a few of our customers in the blacklist. "
Liu was only felt "BMW blacklist" this argument is ridiculous, do not believe it. A few days later, Chen called to tell him that the BMW China Jing Bao line from their personal information, including home address to the tune gone, Liu also do not complain until a few months later in a star Depot repair experience let He felt really seem to "blacklist" the.
September 2012, Liu drove the car to leave their homes near Beijing Star Double BMW 5S shop for paint repairs, repaired after he discovered painting the edge of the left rear fender with a layer of dense black specks, after-sale customer service committed after the National Day repair respray. October 8 Liu new delivery vehicle repair, until October 15 after four JCP process barely qualified. Rework the second time when painting Liu found in other parts of the spray should also be sprayed, so ask to see painters, after-sale customer that "painting is an apprentice, you are not the first one, there are many owners complained that he, as painters technical failure we've put him fired. "
October 15, 2012 from The Star Debao mention car shortly after, Liu found that the main driving new carpet than before missing a piece, and found beneath the seat of an orange peel, according to Liu, the new analysis to orange peel dry and hard levels should be his Oct. 8 to the car repair shop Beijing Star Double BMW 5S mention to October 15 between cars peeling, and he himself never eat in the car.
The next day in communication with the Stars Depot, the store's technical support to determine the hole in the carpet can not be caused by the movement of the foot, Liu wondering why only repair a fender paint how will hurt the interior carpet, which is considered Some malicious destruction. Star Depot's sales and customer service, said the police do not want to disturb the above, I hope the car secretly repaired. Liu believes that something bad, unwilling to accept. Where a star Depot employees to persuade Liu new girlfriend, said: "Almost nobody answered his car in BMW already has a blacklist."
Negotiated in vain to find out Debao Liu suggested identification of a third party, so Liu van to a nearby a major luxury car dealers, who identified carpet hole is man-made, but in that house Double Star insufficient qualifications dealers refused recognition of the identification results. After the two sides agreed on October 17 to go with BMW China test whether man-made damage, reported to the police in order to keep records.
Since the 17th star Deborah means no obligation to accompany the owner identification, the two sides once again the police, Liu new girlfriend were recording. Where fifteen minutes Liu Xin and his girlfriend to leave calm mood, senior police and Star Double conversation again relates to the blacklist, said.
During that Liu has been posted to the online recording, Star Depot's executive manager Geng promise comes, "For this owner, BMW's blacklist, blacklist have him, no one is willing to pick up his car , who falsely arrest anyone for a while. Brilliance BMW's CEO personally visited his home to go on, I wonder that strange matter, the people that went to the BMW China where Dumen, lose things, is a variety of small Great stuff stuff will all be. finally from his shop to buy a car that people did not receive him, and moved to this coming. "
In this regard, Liu said that apart from the blacklist issue, other Geng said were false promise. He also put forward their claims for this thing turned out Debao compensation claim and one of its existing vehicle the same paragraph, the same color, the same number of kilometers, trauma scratches position of the same size car.
BMW China after intervention coordination, identification of the hole for the new car Lau caused by man, told only to car interior of the hole for a free repair and replacement. Liu think that their car is still not open to the 5,000 km of new cars, do not accept to be demolished empty vehicle replacement carpet solution.
The subsequent 11 months and 12 months, Liu and his girlfriend almost every day BMW BMW Brilliance China or complaint before the Office, for which he quit his job. But this time the defenders did not reach his desired results, but also in the past two months with his BMW staff had several conflicts, alarm times.
"Sensitive customers"
Liu and recording new readme mentioned several times in the "BMW blacklist" exists? BMW emphasizes customer-oriented customers will establish such a difference system?
In this regard, Die Zeit reporter interviewed the BMW China and BMW Brilliance digital public relations, they have strongly denied ever heard of "BMW blacklist" of this assertion.
"We have never blacklist manufacturers, I can tell you is certainly not confirmed, we have also been monitoring dealers aspect, does not allow them to do so." BMW Brilliance PR Huan Fifi very firmly denied BMW exist "blacklist "one said," customer is God, we attach great importance to customer satisfaction that a customer request we will try to meet, unless the call is over, but we will generally try to meet. "
"From our point of view, at least not yet have a distributor (" blacklist ") of. Whether from customer satisfaction or services, we certainly do not go set up, this is an unreasonable unfair." Huan Fifi repeatedly stressed BMW whether manufacturers or dealers will not be customers set up a "blacklist."
Liu new long hair microblogging, he provides a screenshot microblogging 2010, according to the publisher's other microblogging can be judged as a Zhejiang Jinhua BMW 4S store sales personnel, the micro-Bo wrote: "Tragedy ah , 740 last month ordered that the client is actually BMW blacklist customers! Cup with ah! "
Liu strangers salespeople rely on this microblogging judgment "BMW blacklist" must exist.
In the recording to the police revealed Liu has entered a new "BMW blacklist" Star Double Executive Manager Geng promise, and afterwards to the new interpretation of BMW China and Liu, said, "We have a star Deborah internal 'BMW blacklist' If there are complaints that customers are not satisfied over again when we will carefully handle reception, but in fact, the 'blacklist' misnomer, I apologized and we just put a lot of complaints over customers, all systems into one system where this is the so-called 'black list'. "
When the Weekly Times reporter called to Geng Connaught confirmation, he said, "We do have a dedicated PR explained that I could not do anything to answer," and let the reporter consulted Marketing Department.
Afterward, the reporter to Star Debao marketing staff asked "blacklist" issue, the other said customer is God, to customers are treated equally, it will not make a special mark in the system. And when asked Enoch said that Liu Kang in the "blacklist" in time, the staff member said very clearly, the responsible person will find contact reporters later. But as correspondent time ago, has not yet received a star Debao further replies.
Reporters consulted on the matter one's a BMW car dealer group business people in the industry, he said that car manufacturers generally there is no "blacklist", but the 4S shop system may be checked himself in a "sensitive customer "option, it will be sensitive customer reception careful attention. This system is a national network, the manufacturers are also able to see. "Some customers are actually experiencing some problems or temper a little rushed, but some customers really malicious complaints, or competitors carry out his things and put them as sensitive customer, 4S stores will exercise particular caution in the reception, you may also more concerned about something. "
"In fact, the system more or less marked some customers need to pay attention, nor that he intentionally wants, manufacturers did not need to do so. 4S stores will not be afraid because it is sensitive customer and reception."
The source also said, do not rule out that some 4S stores in the name of a system terminal where customer information will be deleted, to prevent manufacturers of customers call.
Liu said he had two complaints telephone call BMW China headquarters, were told later on a return visit, but has not received a return visit to the BMW China Tel.
Reporters also consulted on the issue of Guangzhou Consumer Council, the staff said that if the internal blacklist only as a way to distinguish between customer management, intended to be handled with care, to provide better service, to avoid adding new complaint, it is understandable . But to clear the blacklist to develop a standard, with transparency, so that customers know that this only convincing. In addition, the customer is added to the blacklist when some descriptive words, such as inconsistent with derogatory or discriminatory consumer personality description, consumers can go to negotiate with merchants.
The rapid expansion of the network
In recent years, the Chinese market, BMW Stark, led by the surging, not only far behind the Mercedes-Benz and Audi also widens near distance. 2012, BMW sales in China reached 326,000, an increase of up to 40%, creating a continuous three years to maintain the highest luxury car market growth miracle. Which BMW brand sales in the Chinese mainland market broke through 300,000, reaching 303,000, a net increase of 86,101 over 2011.
BMW last year's plan, three years in the Chinese market, BMW will complete the second one million of sales. BMW's self-confidence thanks to rapid growth in the number of distribution networks. Data show that in 2011, BMW added more than 80 retail outlets, is a luxury brand in the fastest growing number of retail outlets. Christoph Stark's "China" is one of the BMW line vigorously promote the channel sink, the first to enter a number of second and third tier cities and even four lines. BMW network construction remained at an annual growth rate of 30%.
The Double Star caught in dispute is the world's first BMW 5S dealers, while in Beijing the first nine dealers, BMW is also in China's first 309 dealers, the world's first BMW 5S shop opened in 2012 In June, the investment of about $ 200 million from the BMW dealer on an opening Vataple still less than half a year.
Less than a year's time, there are already 14 national BMW 5S shop, converted from part by the 4S shop.
Distributor for the manufacturers to bring increased sales figures are nice, but too much of the same city as each other dealers also brought enormous pressure. Dongguan, for example, there are five stores and a 5S 4S shop, dealer living space is squeezed, and some dealers even dared to mention the BMW 7 Series to the manufacturers of such high-priced cars.
Reporters learned that, in addition to selling cars now dealers and aftermarket revenue, another large part from the manufacturer's rebate. The amount of the rebate according to the manufacturer and the dealer's ratings differ, ratings which will include an assessment of customer satisfaction, if a dealer is repeated complaints, possible loss of several million rebate, and even the risk of being fined .
It is also used to control the factory rebates dealers the right to speak one of the strategy, but the dealer privately special labeling to distinguish the behavior of customers, some manufacturers may be difficult to tolerate, and some may choose to open one eye closed.
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Replies people: BMW blacklist | Look at this person | do not look at this person | 2013-4-20 20:07:55 Reply to thread: 13th floor
BMW owners all over the rights to Beijing eat "cold"
According to Voice of the economy "world company" reported recently, Voice of the economy reported a number of BMW car owners a variety of problems and issues. These several repairs in the 4S shop owners and dealers with multiple defenders unsuccessful, and even included the BMW system in China "blacklist." Today (the 26th), several BMW owners from across the country to Beijing BMW China headquarters rights, but once again eat "cold."
This morning, several from Beijing, Xi'an and Shanxi BMW owners, with their relatives and friends gathered in front of the headquarters, Chaoyang District, BMW China. A Beijing car owners BMW car festooned with protest failure, poor service quality banners, strong words. The owners appear immediately attracted seven or eight security alert, contact them through the intercom from time to time. All the way reporters stalked security, find owners who are focused deployment of the "stalking."
When the owners tried to diverge into several buildings on the BMW China, immediately attracted numerous security interceptor, the two sides once physical conflict, in order to prevent onlookers crowd, BMW China Building front door has also been temporarily blocked up.
Owners: What are you doing?
Security: What will not let you do.
Owners: Why do you let go?
Owners: Do you know how I have to say, I influence who had?
Reporter: He bit urgent You look a little understanding, we have to fight these rights are not dispatched to intercept our security, there are signs of beating, this is not the solution, nor is it a big business to do.
This scene makes greatly puzzled, what makes BMW's and their owners to the relationship potential with the fire? It turned out that several of the owners purchased the original or joint venture brands of BMW car, but have failed. Ms. Southern Shanxi buy imported BMW three series sedan after failure, in 2010 negotiated fare displaces a BMW 730, but did not expect this car last year even spontaneous combustion.
Southern Miss: Last year in October, the car placed inside the cell, electric heating fire, burned a bowl seat big hole, manufacturers now do not recognize, saying that there are lighter on fire.
Beijing Liu owners BMW 320I models purchased domestically, he told reporters: car from bought it, the car floor mats under the damper for damping emitting a strong odor, after several unsuccessful defenders, and even sales staff told inclusion BMW China "blacklist." Into the blacklist, the national network will become the BMW China 4S shop unwelcome guests, and even denial of service. Liu said that he do this repeatedly to BMW China activist, but all broke up, and even been subjected to beatings.
Liu: I'm inside the car stink, I bought a 2011 BMW Brilliance, is all you can smell the stench. In addition, BMW blacklist customers malicious repair, because I sold it very clear that, if the BMW on the blacklist, go to the regular BMW 4S shop will give your car below the belt, this is a national network.
Shaanxi Yan Fei owners often buy imported BMW 120I models, including engine failure complaints fire, burning oil, etc., although to get the local quality supervision departments of the test report confirming the fault, but the treatment recommendations with "BMW China" negotiated settlement. This consultation to each other is the "further examination" response, so far his car still parked at home, his name into the share of "blacklist."
Chang Yan Fei: I imported a train, engine flameout, differential abnormal sound, the steering wheel lock and key error, beneath the engine still leak, repair numerous times are bad repair. I hand there are many written materials, there was a AQSIQ reply submissions.
Reporter: AQSIQ report comments confirm the car burning oil fail, the process What is the advice?
Chang Yan Fei: I hope I negotiated with BMW, BMW actually did not care about me.
Several owners of the car several repairs, fault persists, Liu and Chang Fei Yan had several discussions with BMW China complaints and fruitless negotiations, so the rights established in the online QQ group, called the National BMW owners together activists, often Yanfei German lawyer even decided to hire overseas prosecution.
The owners of several representatives, decided then to BMW China should have a say, finally took place today in front of the headquarters of BMW China that scene. Today, the economic voice of the reporter followed the owner Mr. Wang entered the BMW China headquarters. In explained what he wanted, the reception staff to allow owners to leave contact information and license plate numbers. When the owner Mr. Wang to worry about entering the "blacklist" refused, the reception staff for Mr. Wang said not to worry, because several other owners of "special circumstances."
Wang: Why not let the security stopping several owners come in, you can repair defective vehicles, if the company in question would not be ethical.
Customer Service: He has some very special problems, but also to no less than ten times, he bought a BMW car, by the end of 2011 this activity is to buy a 3-series, donated Apple 4S, there are tens of thousands of kilometers care insurance. They came up to find this activity, probably was not negotiated with the intermediary.
Reporter: Do not worry about what his personal appeal, he did something wrong with the car, we have also seen, indeed flavored.
Customer Service: He that situation is not the same.
BMW China customer service department, said that several on the blacklist because the owners made many unreasonable demands, the attitude is not good, so will it be "special care." But reporters sit among three owners of the car and found the owners described in the "inner exception ring, loose parts, paint, pungent odor" problem does exist.
Reporter: This is the right front wheel's voices?
Owners: I feel is the right front wheel. Lifters are the dregs, right rear door in this position could be seen, I did not man-made.
BMW owners have rights today the final result is that some owners were blocked in the BMW China headquarters, and even people being brought to the police station disorderly grounds into the headquarters of the owner of the BMW China also failed to get a satisfactory answer. Owners are holding the last glimmer of hope came to the headquarters of the German Chamber of Commerce in China, but the answer is: Chamber of Commerce member companies on its main provider organization and services, there is no jurisdiction, investigation and punishment, recommended that owners resolved through legal channels.
German Chamber of Commerce in China Headquarters: My suggestion to you is to first negotiate with them does not work, you have to do some of the evidence. Second, we recommend that you go to the local business sector complaint if the complaint to no avail, to the local court for prosecution.
Owners: I hope the German Chamber of Commerce in Germany to help me sue.
German Chamber of Commerce in China Headquarters: May I introduce to you the German lawyer, but I personally recommend that you do not do this, because it does not make sense.
Owners are not willing, they believe that the vehicle failures and risks put in there, regardless of communication between the two there is any problem, do not respond to customers' interests and safety is at stake; them more puzzled, big brands like BMW, even also use the "blacklist" and so tough attitude towards customers. Are all the big brands to China, the attitude will "change taste" do? They say that if it is not an argument, it is necessary to "BMW China an argument." Rights of way will continue.
Owner: demands that retirement vehicles, an apology.
Owner: Our next first sued BMW China beating on me, I request retirement vehicles or transfer, as well as an apology.
Owner: a whole year has passed, the security was also hit BMW China, and caused cerebral hemorrhage, which is proved in the diagnosis, and now I hope BMW China unconditional withdrawal cars and caused damages to all my activist spirit year and economic losses .
