- This article is translated by google translate from Chinese.Original link (in Chinese):Google translated link:[315] BMW broke the blacklist. . Follow - BMW acknowledged the existence of malicious complaints have been servicing clients blacklist
Distinguished BMW owners, you get on the BMW blacklist yet? Anyway, I was on, but I did not think even on the BMW blacklist bring me so much trouble and pain, this is not a "pleasure to enjoy," what had happened please patience to read my post you will understand.
The way it is, I am 9 months late to drive to the Beijing Star Double BMW 5s shop car repair, mainly the left rear fender paint, car repaired I found mention left edge of the left rear fender with a layer of dense black specks, I was informed on the phone connected to my car after-sales customer service, sales customer service told me that this is right, it should be good when painting did not sweep, can give you rework re-spray. But they told me that after-sale customer service fast eleven holiday, you come on holiday! I was also agreed. To 8 October I drove to the Beijing Star Double BMW 5s shop for repair, but this left rear fender has been repaired to October 15, handled a total of four times before processing barely qualified, Rework second painting when I found that they should not have been put in place gave the spray jet, so I was asked to see my fender spray painters, painters ask Why should not spray car Moulding also to spray, but the after-sale customer service they told me: "painting is an apprentice, you are not the first one, there are many owners complained that he, as painters technical failure we've put him fired." October 15 afternoon, I put the car away, just left a half an hour I found the main driver missing a small piece of carpet, like someone maliciously broke, I sent on October 8 or rework All right. And while found beneath a seat orange peel, orange peel from the hard, dry extent that is my October 8 to the car repair shop Beijing Star Double BMW 5s to mention my 15 October peeling between cars , this is definitely not my own fall, because I never eat anything not in the car. After the discovery of these problems then gave the car to pick me after-sales customer called and asked him if he wanted to drive back now, he said, are now off work tomorrow to look.
October 16, I drove back to Beijing early in the morning Star Double BMW 5s stores, sales customer service explained to me after watching the foot may be caused by the movement of the carpet shift, when I mentioned orange peel doubt they immediately denied oranges problem, told me that these days they are not oranges here. I felt this argument does not fly, so they called the technical support they shop, hired from the Philippines, technical support, said after watching this can not be caused by the movement of the foot, because BMW car seat is composed of 4 a nail crucified, the carpet is impossible to move, unless the original had this rift. May I know my car in October 8 when I repair the interior floor is still good, and now this situation occurs only shows that someone maliciously destroyed, I just repair a fender paint how would hurt inside decorative carpet?
And after the Beijing Star Double BMW 5s shop after-sale customer negotiations, and asked how to deal with them, they said, and the police do not want to disturb the above, give me secretly repaired, and I think this is a very bad thing, nature is not the same, I can not accept secretly repaired, it's my life beyond the bottom line, they see my character more twist, one of the staff told me secretly love to say it, and let my wife persuaded me to accept secretly repaired, but also told my wife said: "He That car is almost no answer, on his car on the BMW China already has a blacklist. "After listening to my wife feel very surprised, but did not say anything, then did not tell me, and the employee said the words I love to use phone recorded down. Since I have no way temper screwed too they let me go to a third party identified, and say that this probably is a quality problem. No way I had to drive to the Beijing Star Double BMW 5s shop near another car dealers, car dealers majoring in this luxury car, when people say that identification is artificial, I was still make this identification dealers personnel to Beijing Star Double BMW 5s shop after-sale customer called to inform the identification results to them, but they believe that this result is not reliable identification of dealers, I drove back to Beijing again after Star Double BMW 5s stores, sales customer service told me that the house identified dealers qualification enough, they can not be identified simply as a result of identification results. I felt very angry, strongly demanded to see their leader, so after-sale customer service to their workshop Wu called out, Wu said, because I saw my car fender paint the things he has dismissed an employee, and But dealing with this interior carpet on the things above leaders say they want to go with me to the BMW Chinese test, to see whether it is man-made. I agree with this approach, but to go before I call the police, I hope the police here have a record. After the Beijing police came out Debao BMW 5s store attitude immediately changed, their manager with the police, said: "This does not prove that Star Debao committed, who knew he pulled away over one hour what happens." Pengci implication that I was, I asked them orange peel thing, when their manager replied that they are oranges these days, and there are more than 100 staff numbers too! Some customers also oranges, and not because your car has orange peel and say that we are still, and you have a video you? I heard this very angry and strongly demanded to go to identification. Beijing Star Debao BMW 5s shop added: "Even if identified is artificial, then you have to prove is caused by our shop, and we do not know where to identification." After listening to this I was simply Qiqiaoshengyan gas, and later the police say what we do is a civil dispute, suggested that we first look at the mediation, then left. After this matter has not been a good mediator, until eight o'clock at night the second time I called the police, and the police took me back to the police station Star Depot's leadership to give testimony, after the police and mediation, and said let me and Beijing Star Germany Baby Ma 5S shop the next day, that is, on October 17 to go with BMW China car carpet scratches identify whether it is man-made.
The way it is, I am 9 months late to drive to the Beijing Star Double BMW 5s shop car repair, mainly the left rear fender paint, car repaired I found mention left edge of the left rear fender with a layer of dense black specks, I was informed on the phone connected to my car after-sales customer service, sales customer service told me that this is right, it should be good when painting did not sweep, can give you rework re-spray. But they told me that after-sale customer service fast eleven holiday, you come on holiday! I was also agreed. To 8 October I drove to the Beijing Star Double BMW 5s shop for repair, but this left rear fender has been repaired to October 15, handled a total of four times before processing barely qualified, Rework second painting when I found that they should not have been put in place gave the spray jet, so I was asked to see my fender spray painters, painters ask Why should not spray car Moulding also to spray, but the after-sale customer service they told me: "painting is an apprentice, you are not the first one, there are many owners complained that he, as painters technical failure we've put him fired." October 15 afternoon, I put the car away, just left a half an hour I found the main driver missing a small piece of carpet, like someone maliciously broke, I sent on October 8 or rework All right. And while found beneath a seat orange peel, orange peel from the hard, dry extent that is my October 8 to the car repair shop Beijing Star Double BMW 5s to mention my 15 October peeling between cars , this is definitely not my own fall, because I never eat anything not in the car. After the discovery of these problems then gave the car to pick me after-sales customer called and asked him if he wanted to drive back now, he said, are now off work tomorrow to look.
October 16, I drove back to Beijing early in the morning Star Double BMW 5s stores, sales customer service explained to me after watching the foot may be caused by the movement of the carpet shift, when I mentioned orange peel doubt they immediately denied oranges problem, told me that these days they are not oranges here. I felt this argument does not fly, so they called the technical support they shop, hired from the Philippines, technical support, said after watching this can not be caused by the movement of the foot, because BMW car seat is composed of 4 a nail crucified, the carpet is impossible to move, unless the original had this rift. May I know my car in October 8 when I repair the interior floor is still good, and now this situation occurs only shows that someone maliciously destroyed, I just repair a fender paint how would hurt inside decorative carpet?
And after the Beijing Star Double BMW 5s shop after-sale customer negotiations, and asked how to deal with them, they said, and the police do not want to disturb the above, give me secretly repaired, and I think this is a very bad thing, nature is not the same, I can not accept secretly repaired, it's my life beyond the bottom line, they see my character more twist, one of the staff told me secretly love to say it, and let my wife persuaded me to accept secretly repaired, but also told my wife said: "He That car is almost no answer, on his car on the BMW China already has a blacklist. "After listening to my wife feel very surprised, but did not say anything, then did not tell me, and the employee said the words I love to use phone recorded down. Since I have no way temper screwed too they let me go to a third party identified, and say that this probably is a quality problem. No way I had to drive to the Beijing Star Double BMW 5s shop near another car dealers, car dealers majoring in this luxury car, when people say that identification is artificial, I was still make this identification dealers personnel to Beijing Star Double BMW 5s shop after-sale customer called to inform the identification results to them, but they believe that this result is not reliable identification of dealers, I drove back to Beijing again after Star Double BMW 5s stores, sales customer service told me that the house identified dealers qualification enough, they can not be identified simply as a result of identification results. I felt very angry, strongly demanded to see their leader, so after-sale customer service to their workshop Wu called out, Wu said, because I saw my car fender paint the things he has dismissed an employee, and But dealing with this interior carpet on the things above leaders say they want to go with me to the BMW Chinese test, to see whether it is man-made. I agree with this approach, but to go before I call the police, I hope the police here have a record. After the Beijing police came out Debao BMW 5s store attitude immediately changed, their manager with the police, said: "This does not prove that Star Debao committed, who knew he pulled away over one hour what happens." Pengci implication that I was, I asked them orange peel thing, when their manager replied that they are oranges these days, and there are more than 100 staff numbers too! Some customers also oranges, and not because your car has orange peel and say that we are still, and you have a video you? I heard this very angry and strongly demanded to go to identification. Beijing Star Debao BMW 5s shop added: "Even if identified is artificial, then you have to prove is caused by our shop, and we do not know where to identification." After listening to this I was simply Qiqiaoshengyan gas, and later the police say what we do is a civil dispute, suggested that we first look at the mediation, then left. After this matter has not been a good mediator, until eight o'clock at night the second time I called the police, and the police took me back to the police station Star Depot's leadership to give testimony, after the police and mediation, and said let me and Beijing Star Germany Baby Ma 5S shop the next day, that is, on October 17 to go with BMW China car carpet scratches identify whether it is man-made.
October 17 I already came to Beijing Star Double BMW 5s shop in Beijing Star Double BMW 5s store managers wait until they come out at noon, and I said we went to identify it! Wu said that the results of the workshop identified they have no obligation to accompany me, let me go. Is too angry, and say good night in the police obviously went 17 October identification, the result has to go back. I am really angry, put the car stopped at their door, asking to see their chairman. Less than 10 minutes later they would call the police, together with the police came. Because they always go back on bad debts, I can not trust them, and I love to do when the police come to the recording, recording more than an hour. This recording which makes me feel the darkness of society, so I lost hope for the BMW brand.
This recording in the 90 minutes before the police are out for us and Beijing Debao BMW 5s shop for mediation, the Beijing Star Double BMW 5s shop meant repaired free to help me, but I do not agree, because this is, Because replacement car interior carpet not only to the front of the main driving and passenger seat removed, but also to the control and tear down the middle of the block, in short, should dismantle all the car's front half empty, my car was Open less than 5000 km, never had any major accidents, bought last year, because a large finger hole and put my car on the demolition of empty, I can not accept or not accept it. And Beijing Star Double BMW 5s store has been shirking its responsibilities, in my repair period did not give me work order, maintenance, car seats do not cover any car sets, very bad attitude after the incident. More important is that more than one hour of recording, there are more than 10 minutes my wife and I's absence (without the presence of the negotiations because when I was feeling very excited, I took my wife called out to persuade me) Beijing Star Double BMW 5s store level and police dialogue, listening to this more than 10 minutes of recording my gas are vomiting blood, I've uploaded a recording, we can look listen, help me analyze. Here is what I recorded audio content, which is more than 10 minutes of audio content is roughly like this.
"Beijing Star Double gaobeidian BMW 5S stores and out of the police station of the recording"
This year's March 15 the morning, Beijing's Mr. Liu Zheng in his white BMW around the body, affix the words "refused to BMW blacklist" banner, and slowly drove the car to walk in the street , has attracted the attention of many, many people come up with mobile phone camera passing on microblogging.
It is reported that Liu did so because he and BMW together between the months-long dispute. In September last year, Liu will be sent to Beijing Star Double car BMW 5S shop for paint repairs, but later found the interior carpet of unknown gaps, also found an orange peel under the seat. In the process of communication with the Stars Deborah, the other staff mentioned several times that he has been on the "BMW blacklist", Liu suspicion that he was blacklisted because customers were 5S malicious repair shop, he began a rights of way.
March 12, Liu made about his rights after a long microblogging, there are a few paragraphs recording video.Which has a video display, Mr. Liu and his girlfriend to the Beijing Star Debao requirements and other communication, but this point staff 5S as a transparent confused two people completely ignore their existence.
Liu Girlfriend: Miss me voices too small, you can not hear is that right? Will Miss, Hello? Miss Hello? I am transparent do? Miss you help me ask your chairman okay? I have an appointment, yesterday began, waited eight hours, and today is a morning, to the present. 'm Being too, wasted time while you are okay? Because I was on the blacklist, you do not accept or how is it? Excuse me, miss you give me contact you about your leadership?Miss you help me contact my lead okay? Miss? Miss? Excuse me, sir, can you help me contact you about your leadership? Hello? Sir? You can not see me or hear me ah? This is your 5S shop service for buying car owners so!
Why BMW will treat their clients? According to reports, a dispute with the Stars Debao Liu is not the first activist experience. September 2011, Liu Jing Bao line is Beijing BMW 4S shop to buy a domestic version of the BMW 320i. March 2012, because the car purchase tax and other issues, he found on the BMW China [microblogging] consultations, after three months of tug of war, in June by the Vice President of Sales of BMW Brilliance DUAN Jianjun come forward to solve the dispute.
Liu told reporters Voice of the economy, when selling cars to his salesman, said: "very satisfactorily resolve the matter, but never again provoke BMW China and BMW dealers, otherwise your car would be finished in this life, BMW China Your car will pull into the BMW blacklist. "
Reporter: how did you doubt yourself to be included in the blacklist, and by what?
TJ: I March 2012 to June with the BMW China between a small dispute, then BMW BMW Brilliance China president of sales segment army out, put this dispute to resolve was very good. In the afternoon, he let me 4S store sales Chan sent me home, on the road, when sales Chan told me, "Do not talk to these BMW China and BMW dealers have any formal dispute, otherwise it will pull into BMW blacklist, after you finished this car in this life. later you do maintenance, they will sabotage your car, make your car just completing then it broke down again, so that you keep the money to go repair. "This is Chen Sales told me so, when I felt ridiculous, I simply do not believe it.
To October 2012 in the Star Double emergence of this thing, I do not want this talent, until this recording. When I did not record the presence, I was feeling very excited, my girlfriend took me away from the conference room, and was the only star Depot executives and police, a 15-minute recording period that I put in the online recording inside , Star Double administrative manager said very clearly, I was blacklisted BMW customers.
For the "BMW blacklist" one said, BMW PR denied the existence of this list, and our reporters this afternoon to the identity of BMW owners to BMW 5S Store Beijing Star Debao on consultation "black list" of things, the other recognition of words between "blacklist" of existence.
Reporter: So you took him to join the blacklist?
Customer: That man is called Liu is still king exactly do? Last year, when he came, particularly severe trouble. In fact, he seemed to that person other BMW stores often make trouble, then was pulled into the lot of home blacklist BMW shop, not to repair, but we shop not store Well, give him a repair to the. Repair more than six months after the trouble began, it is not a solution, that is their own and then to put things broke Pengci like feeling.
Reporter: normal maintenance is no "blacklist" of the problem is that right?
Customer Service: No problem. That seems to be the trouble he's too much before this. This person also seems to go downtown to the BMW China, BMW China can not solve it.
Voice of the economy reporter also interviewed Yulin, another BMW owners - CHANG Yan Fei, according to Mr. Chang said he also encountered this mysterious "blacklist."
CHANG Yan Fei: Oh, this is not just my blacklist, and it is the car there is a very very serious quality problems, including my vehicle engine fault now, the lamp has been lit, and now we Yulin them with a variety of local reasons, for example, need further testing or how, for me this car has been refused a warranty. My car is still in the two-year unlimited mileage warranty range. I said OK, you want to further testing, could you give me a list to what you're going to test the project, make a list you gave me out, I at least have the right as a consumer. They do not provide this list, they did not intend to repair you this car, no matter what the situation, are told you need further testing.
Obviously, there are some indications that the BMW China seems really existence of such a blacklist, however, BMW PR Huan Fifi very firmly denied the existence of the "blacklist", she said the customer is God, and they attach great importance to customer satisfaction that a , customer requests that they will try to meet, unless the call is over, but generally will try to meet.
Star Double Executive Manager Geng Liu reserved promise once in the recording, clearly told him that had entered the "BMW blacklist." Connaught afterwards Geng explained that there is a star inside Debao "BMW blacklist", if this customer has a complaint been satisfied, when they will be processed again carefully reception.But in fact this "blacklist" a misnomer, he apologized. They just put a lot of customers complain, EC into a system, which is called the "blacklist."
Reporters today cause Geng promise manager, to his confirmation on the "black list" of things, Geng Snow said, there are specialized marketing department to explain the matter to do, he can not do anything to answer, the reporter called Star Debao marketing department, staff gives this answer:
Staff: sorry, because I find this situation is less clear.
Reporter: Now Marketing is no official statement is it?
Staff: Yes, later on there will be a unified official will give you a reply. We will report our leadership, then the first time to give you a reply.
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