BMW into a blacklist suspense repair vehicle was questioned retaliation

Hong Beijing March 21 news (reporter Wang Hao), according to Voice of the economy reported that BMW recently stand sits a big thing. CCTV exposure car smell 'BMW dealer and consumer reports say pulled into the 'black list', not only demands 4s shop to ignore, and repair of the car also appears unprovoked ailments BMW dealer, in the end it exists or not this so-called 'black list' .

Beijing BMW owners: Excuse me Miss, help me to contact your leadership? ...... I speak the voice is too small, you can not hear it? ... I was transparent what? .... Miss Can you help me ... I have 've made an appointment yesterday waited eight hours, today is a morning ... the delay for a time what? ... because I'm on the blacklist, so you do not accept or how is it children?

BMW owners, Beijing Liu lover in Beijing Debao BMW Star 5S shop encounter, the microblogging upload this video within a few minutes, she was struggling to inquiries, but BMW 5S shop staff, but not a bother this tumble attitude, Liu remembered they had previously heard over a concept - 'blacklist'.

Reporter: You had how suspect they have been to blacklist?

BMW owners: Beijing between March to June 2012 with the BMW China [microblogging] small disputes, president of BMW China sales out of this dispute resolution in the afternoon, he let 4S store sales Mr. Chen sent me home, on the road to tell me, 'Never again BMW China and these dealers have disputes, otherwise it will be pulled into the BMW blacklist, after your car would be finished, do maintenance, they will give you the car sabotage your car just fix this bad, you have to stop spending money to repair ', he say to me, I think is ridiculous, and did not believe.

Liu produce such a 'blacklist' Lenovo Another strange thing. September last year, he was the car sent to the Beijing Star Debao BMW 5S shop do spray paint maintenance, interior carpet found unknown break mouth, under the seat also found a piece of orange peel, in Liu subsequent with Star Debao communication process in the other staff mentioned several times he has been on the 'BMW blacklist'.

Coincidentally, BMW owners in Yulin, Shaanxi Chang Yan Fei encountered a similar experience. Often Yan flying, now Yulin and Xian BMW 4S shop has been shut out, he found that the right front door of the vehicle before the time for repair the seal on a hole, 4S stores in Xi'an Rong baby horse, after he had finished his maintenance shop is not billing, he was unable to pay the bill, and will remain for a long time the store unclear, he later had to The alarm was able to leave.

Xi'an BMW owners: Ah, this is not just blacklisted car very serious quality problems, the car engine fault light stays on, now Yulin local Xi'an Rong Bao, they are now a variety of respective kind of reason, said the need for further testing or how, my car has been refused warranty, my car is still in the 2 year unlimited kilometer warranty within you say you want to check, then you bring it up to a The project list will be detected, at least as a consumer I have the right to know, they do not provide this list, did not intend to go to repair matter what the situation is to tell you, 'needs further testing.

In the end it exists or not this mysterious 'black list'? Reporter called Star Double BMW 5S shop staff so reply:

Double Star Customer Service: You said the man called Liu being what? Last year when he came, leaving particularly powerful, in fact his is often trouble in other BMW shop this thing was a lot of family BMW shops dragged into the blacklist, not to repair the kind things broke and then to Pengci children.

Reporter: like our normal maintenance on the 'blacklist'?

Star Debao Customer: no problem, no problem, that is so much noise is too much, before this he also went to BMW China trouble with, the BMW China can not solve.

Owners in Beijing Liu sent to a recorded message on the microblogging Star Double administrative manager Geng promise also spoke, said owners BMW blacklist will have him, no one is willing to pick up his car '. Reporter Geng promise on this call to verify, Geng said that 'all deal with the media's reply by the marketing department responsible for the people without any evaluation, the reporter then called the Star Debao Marketing Tel promise.

Star Debao Marketing: Sorry, I is not very clear on this situation.

Reporter: Marketing is not yet an official statement is it?

Star Debao Marketing: later there will be a unified official response.

Reporter: What?

Star Debao Marketing: We will be reported to the leadership, and then will be the first time to reply.

BMW blacklist 'whether there is still a' Rashomon. 'The desperation, BMW owners Liu Yulin, Shaanxi BMW owners often brilliant fly, select' Do not you give me a statement, I'll give you a saying 'to start the personal rights of way: Liu recorded texts, and video has been forwarded thousands of times, but manufacturers to communicate with Star Debao, BMW still deadlocked, while often brilliant fly with BMW China failure to communicate, he has joint dozen have the same experience of BMW owners and hired a German lawyer, to prepare another day to BMW China discussion to say.


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